Featured Guarantees Clarification

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  • Featured Guarantees Clarification

    We seem to be getting a much higher number of people asking about the Featured Guarantees, likely due to the re-features where most people already have owned several, if not all, of the Featured heroes already. Please allow me to explain the Featured Guarantees in a little more depth here so there's no confusion.

    Once you have acquired all of the Featured Heroes for the week, the Featured Guarantee no longer applies, and reverts to being a regular legendary drop.

    This means that even though you continue to purchase packs and trigger the Featured Guarantee counter, you are not guaranteed to receive duplicates of the Featured Heroes. The counter will continue to fire the trigger, however, and will reset, meaning that it does not "hold" the guarantee either. So if you purchase your 20th Champion Pack and are ineligible for the Featured Guarantee, you will have to purchase another 20 packs before it will trigger again.

    There has never been a mechanism in place to allow for guaranteed duplicates of any hero. The way these Featured Guarantees work is the way it has been since these guarantees were implemented nearly two years ago, and has not been changed.

    In-game, this is identified within the newsfeed announcement about "Champion and Grand Champion Packs - What to expect when purchasing packs" with the statements:

    (GCP) Every 2 Packs - One of the Featured Legendary Heroes of the week (if not yet acquired)
    (CP) Every 20 Packs - One of the Featured Legendary Heroes of the week (if not yet acquired)

    That "if not yet acquired" is your key here to know that the guarantee only applies when there are Featured Heroes remaining to be acquired.

  • #2
    I believe that the featured heroes also have a higher chance to drop during the week they are featured, during non-guaranteed drops, correct?

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    • #3
      Originally posted by ChickenWings View Post
      I believe that the featured heroes also have a higher chance to drop during the week they are featured, during non-guaranteed drops, correct?
      i think it's actually just one of the groups the featured heroes belong to that have rate ups beside the guarantee. like outlaws for example, or templars, or creatures
      Guild: Top F2P Team: Top F2P Hanged Man Rank: Wildlife Enthusiast of Top F2P Hanged Man

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      • #4
        I have been playing this for about as long as it has been out. 3-5 years or so I think. Never been disappointed until now. The game always seems to give fair drops when you pay. I have spent 300-400 dollars here over time. More that buying a new Xbox 1. I don't mind because I enjoy it. Today however, I feel truly ripped off. I wanted to get a Red Jenny Sera. Didn't expect it in the first 2 GCP's. I certainly expected to get one after buying 100.00 dollars worth of GCP's though. Very disappointing for a long time player, with multiple accounts, who actually spends a lot of money on this game. 7 Elfie Seras for 100.00, characters given out for free at one time, is unjust. I wonder if anyone would be willing to make this right?

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        • #5
          Originally posted by Uhm what View Post

          i think it's actually just one of the groups the featured heroes belong to that have rate ups beside the guarantee. like outlaws for example, or templars, or creatures
          You may be right, reply is by Myrr,

          Originally posted by Astrozombies View Post
          Featured heroes have guarantees as described. Do featured heroes have increased odds (vs other toons not yet acquired) outside of the Featured guarantees themselves?
          Yes, similar to previous - all Featured Heroes have increased odds in respect to other heroes of the same rarity or star rating in the catalog. This includes slightly increased odds for other Orlais-grouped units in the catalog. (Blackwall and such)

          http://forums.capitalgames.com/forum...pack-the-deets

          #12

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          • #6
            As a long time customer, I can say that I share Matt5514's frustration above. Here's the deal from my perspective: clearly there are rules that deep players understand, but that remain opaque to other, even regular players. In the case of this CP or GCP, to get 5 or 7 dupes of one featured toon vs. zero dupes of other featured toons, seems, on the surface, somehow rigged. Then it comes up, "oh those are two stars, etc and you don't have all of them." and you get mired into a byzantine set of "always been that way" rules which you honestly don't have desire to consume. So, CapGames gang--here's the bottom line: you​'re pissing some folks off. Some folks who spend money with you. Keep it up at your own risk.

            Ally code 645-764-829
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            • #7
              Is it normal to get 4 Marius 2 stars instead of other 2 stars? I got like 2 Marius in 1 GCP, another 2 from 2 other GCPs.

              BTW I do have all the 1-3 stars which are in premium catalogue. Just wished for another Dupe though.

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              • #8
                Featured Heroes have a higher chance to drop when compared to other heroes within their star-rating category, and including greater chance even above a Featured Group they belong to.

                Please remember we do always consider feedback that is provided. It is best if you provide this feedback under the appropriate section of the forum, however, to ensure it is seen by the team. We have a track record of implementing changes based on player feedback. We're always evaluating ways to improve the gameplay experience, and your feedback is a major part of this.

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                • #9
                  Originally posted by MioDK View Post
                  Is it normal to get 4 Marius 2 stars instead of other 2 stars? I got like 2 Marius in 1 GCP, another 2 from 2 other GCPs.

                  BTW I do have all the 1-3 stars which are in premium catalogue. Just wished for another Dupe though.

                  While the chances of this happening are low, due to the nature of random drops, it is entirely possible to have happen.

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                  • #10
                    Thanks for the clarification Lyeshal, I had some doubts about the discount packs mechanics, but they work as usual CP and GCP.
                    I think it is better don't open discount packs if you already have the featured toons, the chance to get a dupe is very low.
                    I love discount packs with older heroes, it is a great opportunity to complete your toon collection if you missed some toon or you are a new player.

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                    • #11
                      yeah i wouldnt mind another week or two like this with new heroes coming from other sources maybe a new gauntlet. if you know how to work the cps and gcps you can make feature drops more predictible.

                      last week i bought gems on wednesday and bought a cp for gurn before my gcps but ended up with av and bought another cp for gurn. shouldve stopped there since i had all the weeks heroes at that point but bought a couple gcps and got 2 giant wisps 3 1* dupes and a shartan, so it wasnt the "best" but it was good and i also put a few more cps in to load it up. i was able to secure rjs with cps after the gw.
                      Guild: Top F2P Team: Top F2P Hanged Man Rank: Wildlife Enthusiast of Top F2P Hanged Man

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                      • #12
                        I think they broke something else in the new method. I'm getting dups when I have lots of missing toons, like Fen'Harel and around 60 others.I got 2 Calpernia dups, 3 Devine Guard dups and other dups when there should have been many other toon I don't have as drops
                        Ojom Esrever - 172

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                        • #13
                          Originally posted by Ojom Esrever View Post
                          I think they broke something else in the new method. I'm getting dups when I have lots of missing toons, like Fen'Harel and around 60 others.I got 2 Calpernia dups, 3 Devine Guard dups and other dups when there should have been many other toon I don't have as drops

                          The CPs and GCPs only draw heroes from a limited pool, known as the 'Premium Catalogue'. Typically, a hero stays in the catalogue for about 6 months from initial release, but some older heroes may get re-added temporarily (like what has happened for the past few weeks).

                          If you are duping a specific rarity, it means you have anything from the current catalogue. Fen'Harel, as per your example, left the catalogue several months ago (November/December, I think).

                          You can check the current contents here, but bear in mind that it may not be 100% up-to-date: https://docs.google.com/spreadsheets...gid=2004090991
                          Last edited by Skywalkered; 04-07-2017, 07:16 AM.

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                          • #14
                            Originally posted by Ojom Esrever View Post
                            I think they broke something else in the new method. I'm getting dups when I have lots of missing toons, like Fen'Harel and around 60 others.I got 2 Calpernia dups, 3 Devine Guard dups and other dups when there should have been many other toon I don't have as drops
                            Go to hodacodex.com, and filter heroes by availability in champion packs. Then, look at all the one star heroes. If things are working correctly, you will see that you have all 1 star heroes in that list. When you buy a cp or gcp, you have a percentage of luck to roll a single star hero or multi star hero. If you roll single star, and have all current heroes in champion pack list, you will get a dupe. As was mentioned before, heroes only stay on the champion packs for a certain amount of time, then for a while they are unavailable, and then show up in flashpacks, pvp rewards, bloodstone packs etc.

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                            • #15
                              Originally posted by Ojom Esrever View Post
                              I think they broke something else in the new method. I'm getting dups when I have lots of missing toons, like Fen'Harel and around 60 others.I got 2 Calpernia dups, 3 Devine Guard dups and other dups when there should have been many other toon I don't have as drops
                              There's no "new method". We haven't made a change to how the packs work, we just temporarily reduced the price. The pack mechanics have been the same for nearly 2 years now

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