Pack Information at a Glance

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Pack Information at a Glance

    Effective 3/22/2018

    For all hero drops, the No-Duplicate Rule applies. See below for more information. Pack catalogs may be found by clicking on the catalog name next to each pack.

    Grand Champion Packs, Champion Packs: Premium Catalog

    The Champion and Grand Champion Packs are available for purchase in the Featured section of the Store using Gems. A different pack will be available each week, containing new, revamped, or re-featured Heroes and Gear. Be sure to read the weekly newsfeed announcement each week for each pack for the contents of the pack. Here you will find a breakdown of what to expect from each pack!

    Champion Packs drop 1 Hero or Banner, Epic or better, and 1 Rune or Gear, and are available at the regular price of 30 gems.
    Champion Pack Guarantees:
    • Every 4 Packs - Legendary Hero or Banner
    • Every 20 Packs - One of the Featured Legendary Heroes or Banners of the week (if not yet acquired)
    • Every 50 Packs - Legendary or better piece of Gear
    • Every 80 Packs - Two or Three Star Legendary Hero
    Grand Champion Packs drop 9 Heroes, Banners, or Wisps, Epic or better, 4 Runes, 2 Gear, and a chance at a Tome of Ascension, and are available at the regular price of 260 gems.
    Grand Champion Pack Guarantees:
    • Every Pack - 2 Legendary Heroes or Banners, 2 Legendary+ Wisps, 2 Legendary+ Wisps with chance to be Hero or Banner instead, 3 Epic Heroes, 1 Epic+ Gear, 1 additional Gear, 4 Epic+ Runes. 1 Hero slot is a Wildcard and may be an Epic Hero, Legendary+ Wisp, or the 2*/3* Guarantee on applicable packs.
    • Every 2 Packs - One Legendary is guaranteed to be Featured, if not yet acquired
    • Every 5 Packs - Legendary or better piece of Gear, replaces lesser rarity Gear
    • Every 6 Packs - Two or Three Star Legendary Hero, replaces the Wildcard
    This means that in rare cases, you may be able to obtain up to 5 Legendary Heroes in a single Grand Champion Pack.

    About Guarantees:
    With each pack purchase that a player makes, they move closer to a guaranteed reward from a future pack. The number of packs purchased and the progress toward a guarantee carry over between weeks, so if a player is one pack away from a guarantee and makes another purchase a week later on the next offer, the guarantee will trigger immediately. Also, bear in mind that guarantees are not shared between Champion Packs and Grand Champion Packs as they have their own counters.

    When hero guarantees collide in the Champion Packs, such as on the 20th and 80th packs, the lesser guarantee is deferred by one pack, and then that guarantee's counter is reset. On the 20th pack, the first Featured Guarantee should drop, pushing the legendary guarantee to pack 21. The Featured Guarantees then hit on packs 20, 40, and 60, while the legendary guarantees then hit on packs 21, 25, 29, etc. On pack 80, the 2* / 3* guarantee collides with the Featured Guarantee, causing the Featured to defer by one, which then causes the Legendary guarantee to defer again. The 2* / 3* Guarantee then falls on packs 80, 160, etc, while the Featured Guarantee then falls on packs 81, 101, 121, etc, and the Legendary Guarantees then fall on packs 82, 86, 90, etc.

    Guarantee progress is available to view by tapping on the pack image in the store. These counters are dynamic and will show how many packs remain until that guarantee is triggered. Each purchase reduces the counter by 1, until the guarantee is triggered. When the counter reaches 1, this means the next pack purchased will trigger that guarantee, and will then reset.

    Featured Heroes:
    When a pack triggers a Feature Guarantee, the pack will grant a Featured Hero of the week that you have not previously acquired, regardless of star rating. There is no specific order in which the Featured Heroes drop, and so the drop is random from among the Featured Heroes. For the current Featured Heroes, please see the Newsfeed Announcement for this week's pack. Once you have acquired all of the Featured Heroes for the week, the Featured Guarantee reverts to being a regular legendary guarantee, although the counter still resets. In the case of the Champion Packs, this means you will still receive two legendaries in a row - a legendary on the 20th pack, and then the regular legendary for the every 4th pack guarantee.

    Some weeks may contain a Group Feature instead of specific featured heroes. In these weeks, the in-game newsfeed announcement will state which group is being Featured, and will display some of the top heroes that may be obtained that week. Please note that these identified heroes are not the only featured heroes for the week; instead the entire group counts as Featured, and any hero from the specified group may be eligible to be received during a Group Feature week. Be sure to check the in-game newsfeed announcement each week so you know what to expect.

    No-Duplicate Rule:
    Hero drops from Packs are subject to a "No-Duplicate Rule" which prioritizes heroes that the player has not yet acquired by any means, giving the best chances for new heroes with each purchase. While this reduces the chance of duplicates, it is always still possible to receive a duplicate Hero in a pack. Keep in mind that the No-Duplicate Rule is applied per rarity and star-rating, so you may acquire all of the One Star Legendary Heroes in a pack, for example, and begin seeing duplicate One Star Legendary heroes despite having not yet acquired all Two and Three Star Legendary heroes.

    The No-Duplicate Rule also is limited to only the heroes currently available within the pack catalog for the pack being purchased. If all heroes currently available within that pack's catalog have been obtained, then the rule no longer applies, and duplicates may be received. Heroes not available within a specific pack's catalog cannot be obtained through purchasing that pack, regardless of whether or not that hero has been previously acquired elsewhere.

    2* and 3* Large Creatures will never duplicate within the Champion and Grand Champion Packs.

    Gear will not be subject to the No-Duplicate Rule as we encourage players to collect multiple copies of great Gear to distribute to all of their favorite heroes. However, Champion and Grand Champion Packs will always have the best odds on the newest Gear.

    Premium Hero Exclusivity:
    New 2* and 3* heroes remain in the Champion and Grand Champion Packs for approximately 6 months before being removed. New 1* heroes remain in the packs at varying intervals to maintain a reasonable variety of available heroes for selection. Heroes eventually find their way into the Bloodstone, Iron, Knight, Soldier, and Recruit packs. We refresh these catalogs regularly with newer heroes.

    New gear is exclusive to the Champion and Grand Champion Packs for several weeks after its release before being added to the standalone Gear Packs. Some gear can exist in both the Gear Packs and Champion Packs simultaneously. In the content release cycle following its release, new gear will be added to Quest events that allow for "all gear" to be obtained.

    Lastly, all Grand Champion Pack purchases have a small chance to drop the rare Tome of Ascension, the final key to Mythic evolution!


    Iron Packs, Bloodstone Packs: Iron/Deluxe Catalog

    The Iron and Bloodstone Packs are available for purchase in the Heroes section of the Store using tokens. Tokens can be obtained through climbing the PVP Event ladder and through Daily Login Rewards.

    Bloodstone Pack
    • Grants 1 Hero
    • Can grant Legendary 1* hero OR Legendary 2* hero OR Legendary 3* hero
    • Inter-dupe behavior, e.g. 1*, 2*, and 3* Legendary heroes are all in the same group in regards to No Dupe
    • 2* and 3* Large Creatures will never duplicate
    • No guarantees necessary given the no-dupe behavior above
    • Heroes are between 12-18 months from release before entering the Bloodstone Pack
    Iron Pack
    • Grants 1 Hero
    • Can grant Epic hero OR Legendary 1* hero OR Legendary 2* hero
    • Legendary guarantee every 6th pack – higher chance of 2* in guarantee
    • No-dupe behavior just like CP/GCP, e.g. Epic, 1*, and 2* are all separate groups in regards to No Dupe
    • 2* and 3* Large Creatures will never duplicate
    • Heroes are between 18-24 months from release before entering the Iron Pack
    Recruit, Soldier, Knight, and Commander Packs: Basic/Knight Catalog

    Commander Pack (Green)
    • Grants 1 Legendary Hero and 1 Legendary rune
    • Can grant Legendary 1* hero OR Legendary 2* hero OR Legendary 3* hero
    • No-dupe behavior just like CP/GCP, e.g. see above
    • Highest odds of for-gold packs on 2*/3* Heroes
    • Heroes are between 24-30 months from release before entering the Commander Pack
    Knight Pack (Gold)
    • Grants 1 Hero and a chance at 1 Epic or Legendary rune
    • Can grant a Rare, Epic, Legendary 1*, Legendary 2*, or Legendary 3* hero
    • Legendary guarantee every 20th pack
    • No-dupe behavior just like CP/GCP, e.g. see above
    • Heroes are between 30-36 months from release before entering the Knight Pack
    • This is the final resting place of 3* Heroes in Packs - they will not be moved to the Soldier and Recruit Packs
    Soldier Pack (Silver)
    • Grants 1 Hero and a chance at 1 Rare or Epic rune
    • Can grant an Uncommon, Rare, Epic, Legendary 1*, or Legendary 2* hero
    • Rare guarantee every 7th Pack
    • Epic guarantee every 31st Pack
    • No-dupe behavior just like CP/GCP, e.g. see above
    • Soldier uses the Basic catalog excluding Common heroes
    • Heroes are between 36-42 months from release before entering the Soldier Pack
    Note: The Soldier pack has a Legendary guarantee at slightly over 300 packs but due to the quantity required and the complexity in manual counting - we're not "advertising" a specific number.
    Recruit Pack (Bronze)
    • Grants 1 Hero and a chance at 1 Rare rune
    • Can grant a Common, Uncommon, Rare, Epic, Legendary 1*, or Legendary 2* hero
    • Rare guarantee every 50th Pack
    • No-dupe behavior just like CP/GCP, e.g. "intra-dupe" - meaning rarity and star ratings are grouped separately - not together
    • Recruit and Soldier share the Basic catalog
    • Heroes are between 36-42 months from release before entering the Recruit Pack
    Heroes are removed from a particular pack catalog on refresh cycle after they become eligible for the next pack down. That is, a hero from the Commander Pack will enter the Knight Pack about 6 months later, with approximately 9 weeks of overlap before it is removed from the Commander Pack. Heroes that are added to Quest events may be removed from the packs earlier.

    Gear Packs: Gear Catalog

    There are currently 6 types of Gear Packs available to purchase in the Store. These can be found under the Items section of the Store.

    Peasant Gear Pack - 2,000 Gold
    • Drops 1 piece of gear with a chance at Rare.
    • Gear may be Common, Uncommon, or Rare.
    Merchant Gear Pack - 10,000 Gold
    • Drops 1 piece of gear with a chance at Epic.
    • Gear may be Uncommon, Rare, or Epic.
    Novice Gear Pack - 25,000 Gold
    • Drops 1 piece of gear with a chance at Legendary. Good chance at Rare.
    • Gear may be Rare, Epic, or Legendary.
    • Chance to receive a Tome of Ascension instead.
    Journeyman Gear Pack - 19 Gems
    • Drops 2 pieces of gear with a chance at Mythic. Good chance at Epic.
    • Gear may be Rare, Epic, Legendary, or Mythic.
    • Chance to receive a Tome of Ascension in place of one gear.
    • Every 70th Journeyman Gear Pack guarantees a Tome of Ascension.
    Masterwork Gear Pack - 32 Gems
    • Drops 3 pieces of gear with a chance at Mythic. Good chance at Legendary.
    • Gear may be Rare, Epic, Legendary, or Mythic.
    • Chance to receive a Tome of Ascension in place of one gear.
    • Every 25th Masterwork Gear Pack guarantees a Tome of Ascension.
    Armory Gear Pack - 140 Gems or $9.99 USD
    • Drops 5 pieces of gear - 3 Legendary, and 2 Mythic
    • No duplicates within a pack (although you may receive duplicates of gear you have previously acquired)
    • Contains newer gear than any of the above packs
    Gear will not be subject to the No-Duplicate Rule as we encourage players to collect multiple copies of great Gear to distribute to all of their favorite heroes.

    New Legendary and Mythic Gear will be added to the Armory pack in the same release as the gear's introduction to the game, and will generally be removed in the gear pack refresh following their addition to the Masterwork pack. This means gear may become available within the Armory Pack prior to its release into the Premium Catalog. The Armory Pack will also contain event-exclusive release gear at all times.

    As gear is introduced into the non-Armory gear packs, all of the packs in which the gear's rarity may be obtained will simultaneously acquire that gear. There is currently no staggering of gear into these gear packs.

    Pack Refreshes
    With weekly content releases and regular pack refreshes, it can be confusing to know when to expect heroes to be dropping into the non-premium catalogs. For a bit of clarification on our thought process behind this, here’s what you can expect:
    • 2* and 3* Heroes remain exclusive to Premium (CP/GCP) Catalog for roughly 6 months. After this time, they are placed into a “limbo” state where they are unavailable from regular packs but may appear in Flash Packs, Quest Events, and PVP Events.
    • 1* Heroes will remain in the Premium Catalog until a new 1* Release replaces them, leaving a fixed number of 1* heroes available within the catalog at any given time.
    • Lesser packs refresh on a 9-week cycle, starting with the Bloodstone and Iron Packs.
      • Knight, Soldier, and Recruit Packs refresh 3 weeks after Bloodstone Packs
      • Gear Packs refresh 3 weeks after Knight Packs
    • Depending on the rarity of the hero, the length of time “in limbo” is variable, although in general heroes remain in this state for about 6 months. It may take longer for 3* and LC heroes to cycle down to the Bloodstone Packs than 1* and 2* Heroes.
    • Heroes that are available to obtain via any Quest event may not be eligible to be acquired through regular packs. These heroes may still appear in Flash Packs and Pack Specials, however.
    • PVP and Quest Exclusive heroes, such as the exclusive rewards for completing Gauntlet events, are not eligible to be received via Packs (see http://forums.capitalgames.com/forum...eroes-and-gear)
    Last edited by Lyeshal; 11-06-2018, 06:46 AM.

  • #2
    Something that has come up a couple times is asking what happens when guarantees collide. I'd like to clear that up here with an example:

    Something that is often forgotten is what happens when two guarantees collide within the CP:
    • However, if two Guarantees "collide" (are both applicable) - one is pushed as is the counter for every x purchase (e.g. it adds +1)
    Also:
    • If you have already acquired all Featured Heroes for the week by this purchase, it grants a Legendary Hero as above
    This means that the pack guarantees ACTUALLY go something like this, starting from the very first pack purchased since the institution of the guarantees:

    4: Legendary
    8: Legendary
    12: Legendary
    16: Legendary
    20: Featured
    21: Legendary
    25: Legendary
    29: Legendary
    33: Legendary
    37: Legendary
    40: Featured
    41: Legendary
    45: Legendary
    49: Legendary
    53: Legendary
    57: Legendary
    60: Featured
    61: Legendary
    65: Legendary
    69: Legendary
    73: Legendary
    77: Legendary
    80: 2/3* Guarantee
    81: Featured
    82: Legendary

    Once this has happened, your next Legendary from the every-4th guarantee is due at pack #86 and will continue every four from thereafter. Your next Featured guarantee is now due at pack #101 and will continue every twenty from thereafter. Your next 2/3* guarantee is now due at pack #160. You should not experience any additional deferments at this point, as the collisions should no longer occur. So the next 80 look like this:

    82: Legendary
    86: Legendary
    90: Legendary
    94: Legendary
    98: Legendary
    101: Featured
    102: Legendary
    106: Legendary
    110: Legendary
    114: Legendary
    118: Legendary
    121: Featured
    122: Legendary
    126: Legendary
    130: Legendary
    134: Legendary
    138: Legendary
    141: Featured
    142: Legendary
    146: Legendary
    150: Legendary
    154: Legendary
    158: Legendary
    160: 2/3* Guarantee
    161: Featured
    162: Legendary

    If you are trying to keep track for yourself, you are much better off keeping 3 counters on hand and then resetting them whenever they hit, just like the code does. It will probably be easier in the long run for you to just have to keep track of "every 4", "every 20" and "every 80" for the guarantees than trying to remember the deferments. I don't recommend trying to keep track in your head only, as the in-between legendary drops can throw you off.

    Lastly, Legendary Wisp drops DO NOT COUNT as part of the guarantees. The guarantee counter keeps counting, but the wisp itself will never be one of the guaranteed drops. You will always get an actual hero as a guarantee drop.

    Comment


    • #3
      Thanks Lyeshal. Very useful having all this info in one place. Great job!
      Never play leapfrog with a unicorn.

      Comment


      • #4
        Awesome information consolidating several threads and very helpful for new players!
        Guild: Top F2P
        Team: Top F2P (please apply to "Top F2P Epic" to join any of our teams)
        Our Vision: We Are The Proud House of the Most Dedicated
        Rank: Overlord of the Top F2P guild family of teams

        Ally: 716-545-692
        Click Here for our Guild Hall
        Apply Today!

        Comment


        • #5
          Stupid question: Can the "Featured Legendary Heroes of the week" and the "Two or Three Star Legendary Hero" overlap? Yesterday I bought what I thought would be my sixth GCP and got **Charter and *Sigrid Guldsdotten. So either Charter counted for both guarantees or I must have forgotten two packs I bought. Would be strange but in one of the last packs I got before Charter was **Divine Cassandra. I thought that was a random occurence but it's possible that it wasn't, even though I'm pretty sure I only bought CP's and flash packs between the introduction of guarantees and that of gear.

          Comment


          • #6
            There are characters in HODA codex that are not added to any pack or quest like Divine Leliana or Knight-Enchanter Helaine. Are in GCP in fact or is it impossible to get them for now?
            Guild: Top F2P
            Team: Top F2P Hanged Man
            Rank: Eternal Newbie of Top F2P Hanged Man
            Click Here for our Guild Hall
            My ally code is: 628-786-963

            Comment


            • #7
              Originally posted by Navarion View Post
              Stupid question: Can the "Featured Legendary Heroes of the week" and the "Two or Three Star Legendary Hero" overlap? Yesterday I bought what I thought would be my sixth GCP and got **Charter and *Sigrid Guldsdotten. So either Charter counted for both guarantees or I must have forgotten two packs I bought. Would be strange but in one of the last packs I got before Charter was **Divine Cassandra. I thought that was a random occurence but it's possible that it wasn't, even though I'm pretty sure I only bought CP's and flash packs between the introduction of guarantees and that of gear.

              Yes, in the Grand Champion Pack, both of these guarantees may trigger at the same time. When the 2*/3* Guarantee triggers, it replaces a Rare in the pack, so it does not interfere with the other legendary guarantees - meaning that on your 2*/3* packs, you can receive up to 4 Heroes (not counting wisps). If you have a question about your own pack purchases and think that a guarantee did not trigger properly, please submit a ticket to Customer Support and they will be glad to look into your account for you to help determine what's going on.

              In the Champion Pack, these guarantees can only trigger one at a time, so the lesser guarantee is deferred by one pack in case of collision. Order of priority is: 2*/3* Guarantee > Featured Guarantee > Legendary Guarantee

              Comment


              • #8
                Originally posted by Ellana View Post
                There are characters in HODA codex that are not added to any pack or quest like Divine Leliana or Knight-Enchanter Helaine. Are in GCP in fact or is it impossible to get them for now?

                Please keep in mind that HoDA Codex is run by a group of our players and is not officially supported by the HoDA Staff. As an unofficial source, it is always best to double check against the spreadsheets listed above, which are maintained by the HoDA staff. HoDA Codex does stay pretty well on top of this, however.

                Heroes that are not listed in any pack catalog spreadsheet are currently unavailable through packs, and may be reserved for use as PVP rewards or Flash Packs. After some time has passed, the heroes will find their way into the Bloodstone Packs and be obtainable again.

                Comment


                • #9
                  Originally posted by Lyeshal View Post

                  Once all Featured Heroes for the week have been acquired, the Featured Guarantee reverts to being a regular Legendary guarantee - no further guarantees on Featured Heroes are available, although the trigger will be reset upon each subsequent hit.
                  I'm not sure if i got that right, can't you get featured heroes duplicates anymore? Since when?

                  Comment


                  • #10
                    Thanks, Lyeshal!
                    Guild: Top F2P
                    Team: Top F2P Hanged Man
                    Rank: Eternal Newbie of Top F2P Hanged Man
                    Click Here for our Guild Hall
                    My ally code is: 628-786-963

                    Comment


                    • #11
                      Originally posted by CoolNameHere View Post

                      I'm not sure if i got that right, can't you get featured heroes duplicates anymore? Since when?

                      You CAN duplicate featured heroes, once you have acquired all of the other legendaries within that star-rating. However, the Featured Guarantee has always behaved in such a way that once you acquired all the Featured Heroes for the week, the Featured Guarantee no longer guarantees a Featured Hero when triggered and reverts to being simply a regular Legendary Guarantee, with the existing No-Dupe rules in place.

                      This seems to have been a common misunderstanding, but this is how it has been since the guarantees were put in place.

                      Comment


                      • #12
                        i know its not related to this thread but how can I know what is my count in champion pack? I mean if I'm in the 4th or 8th or 12th champion pack.
                        ​(sorry for bad English)
                        My Roster: LC: HO, 2* DF, Hybris, Qotbm and HD. Main: Dan, Uldred x2, Cal, AJ, KA, Kolgrim, Eirik, 2* LE, Maddox, VA, AD, TF, Archi, GEF, AEG, GCA, WCD, 2* GWV, 2* Ciliian, Horror, TB. Alt: Katari x2, 2* AM, Dan, Uldred, CG, Leopold. 2nd Alt: 3* TEO, ES, TS. Latest leg pull: Ser Stroud(Winter Wardenland Nexus) Ally Code: 955-884-734

                        Comment


                        • #13
                          Originally posted by Tarver Michael View Post
                          i know its not related to this thread but how can I know what is my count in champion pack? I mean if I'm in the 4th or 8th or 12th champion pack.
                          ​(sorry for bad English)
                          You'd have to send in a ticket to CS to ask for your pack count. Once you get a response save their email and track your pulls, it helps a lot!

                          Comment


                          • #14
                            okay, thank you very much!
                            My Roster: LC: HO, 2* DF, Hybris, Qotbm and HD. Main: Dan, Uldred x2, Cal, AJ, KA, Kolgrim, Eirik, 2* LE, Maddox, VA, AD, TF, Archi, GEF, AEG, GCA, WCD, 2* GWV, 2* Ciliian, Horror, TB. Alt: Katari x2, 2* AM, Dan, Uldred, CG, Leopold. 2nd Alt: 3* TEO, ES, TS. Latest leg pull: Ser Stroud(Winter Wardenland Nexus) Ally Code: 955-884-734

                            Comment


                            • #15
                              Lyeshal, I just want to check this since it's not mentioned above. The '?' info on the Grand Champion Pack in the store page states 'Minimum of 2 Legendary heroes guaranteed'. Is this still the case since the addition of Gear and the reduction in the number of heroes (from 10 to 9 due to the Gear)?

                              Comment

                              Announcement

                              Collapse

                              Forum Rules and Disciplinary Actions

                              These rules set boundaries to ensure that the EA Capital Games games and forums continue to be a friendly place where members can learn and share information on a variety of computing and non-computing topics. Heroes of Dragon Age and its forums are available to players 13 and older, refrain from excessive cursing/swearing. For more information, please see this link.

                              By accessing the EA Capital Games applications, users agree to accept that game administrators and moderators may remove any content submitted by a player as defined below. Users agree to EA Terms of Service as well. Misrepresenting oneself to engage in illegal activity will be immediately reported to EA for legal action.

                              Even though these are forums to allow free expression of ideas, there are other (real) people involved and one should respect their opinions and questions as ORIGINALLY POSTED IN THE TOPIC HEADINGS. Moderators are here to uphold and enforce the Terms of Service. Freedom to express your ideas, concerns, suggestions, and feedback, does not allow you the freedom of saying anything you want when you agree to the Terms of Service.

                              Unless otherwise stated, courses of action will be as follows:

                              1. First Offense - Warning
                              2. Second Offense - 3 day ban
                              3. Third Offense - 1 week ban
                              4. Fourth Offense - Permanent ban


                              If you have received a Permanent ban, this will extend to all future accounts created. If you are discovered to create a new account, it will also be banned.


                              What is not permitted in the discussion forum:

                              Advertising
                              Advertising or soliciting other members to buy, sell, or peruse any products or services including other applications or accounts, along with chain letters and junk mail.

                              Topics/posts that contain this will be both edited and closed or deleted, and an immediate 3-day ban will be issued without warning.


                              Hatred
                              Racism, bigotry, misogyny, hate speech, discrimination against any race, sexual preference, gender, or religion will not be tolerated.

                              All topics/posts will be deleted. Death threats, even joking, will be deleted and an immediate 3-day ban will be issued without warning, with further review from the Sr Moderator.


                              Flaming
                              Flaming includes material that is knowingly defamatory, illegal, abusive, threatening or harassing.

                              As with anything, you, as a member, should use good common sense when posting. In other words, you agree not to be a jerk. Posts containing personal attacks on another user will be edited/deleted at the moderators’ will.

                              Flaming or bashing of EA/CG, the devs, or the mods is not allowed. All posts/threads will be deleted.


                              Right to Privacy
                              You will not violate a person's privacy by publishing against another members will, information that is private and personal. Nor will you post private communication between EA Capital Games Support, other forum members, moderators, community managers, administrators, EA Capital Games employees, or partners of EA Capital Games on these forums or anywhere else.

                              Unless expressly endorsed by EA Capital Games, publicizing any correspondence of a private nature such as support tickets, email, Private Messages (PM) or chat logs thereof by any medium is NOT permitted.

                              Discussing or posting of another players spending habits will be deleted.


                              Spamming
                              Obvious spam (repetitive nonsense posts) will result in the poster permanently banned and all posts deleted.


                              Porn
                              Material that is sexually or otherwise obscene is not permitted on these forums.

                              Topics/posts containing such will be deleted on sight. Forum poster will be permanently banned from the forums.


                              Warez
                              Providing or asking for information regarding the illegal downloading of "warez", "gamez" or any other software protected by copyright.


                              Future Events/Promotions
                              Any posts or threads revealing future events or promotions that were not disclosed by the Capital Games team will be deleted.


                              Cross-posting
                              Posting the same question in more than one forum is not allowed. Should this occur, then only the thread in the most relevant forum will be left open; all others will be locked/closed and subsequently deleted.


                              Cheating
                              The use of any exploits or known bugs or editing of files in order to gain an unfair advantage while playing, will result in a permanent game and forum ban.

                              Accusing another player of cheating will result in your post/thread being deleted and a message sent to you, stating to refrain from further accusations. If continued accusations occur, a forum ban will result. If you believe a player to be cheating, send a PM to the Community Manager with as much detail as possible.

                              Please privately contact the Community Manager in order to submit an inquiry regarding this behavior.


                              Off-Topic Posting
                              Taking over a thread by posting excessively off-topic is not allowed. Off-Topic posts and any responses will be moved to their own, new thread if possible, or else deleted.


                              Political Posting
                              Because political beliefs, like religion, are a personal and sensitive topic, avoid posting about politics on the forums.


                              Customer Support Inquiries
                              All inquiries regarding Customer Support should be routed through the online web portal for support. The Community Manager and Moderators are unable to assist with inquiries regarding support tickets. Posting your ticket number and requesting assistance on the forums will result in the post being deleted. Sending a Private Message to the Community Manager or Moderators about CSR Inquiries is not to be tolerated, and will be ignored.

                              Additionally, all interactions with Customer Support are considered confidential, and all issues are handled on a case-by-case basis. As such, posts containing transcripts or results of your interactions with Customer Support will be edited or deleted.


                              Violation of these terms is grounds for removal from EA Capital Games games and a report to Facebook.


                              What should I do if I see objectionable material on the forums?
                              It is important that members recognize the real-time nature of this forum: the moderators cannot always monitor the contents of posted messages, and as such depend upon you to inform them when participants or their messages are violating our policy as stated here. You must also recognize that they cannot respond immediately to such notices and that some time may pass before any warranted action is taken.

                              To contact a moderator, please use the Flag Post function on the post represented by a flag:


                              What happens if I break the rules?
                              At best, your post will be edited by one of the moderators and you will be issued a warning. If the offense is more serious your post will be deleted. Posting "why was my post edited/deleted?" etc. will only make matters worse, so please don't. If a moderator has not sent you a message stating why, please send the Sr Moderator a message asking for a reason.

                              Should you have already been issued warnings and continue to break the rules, you will be issued an infraction - your posting privileges will be disabled for three days, but you will still be able to view the forums as a guest.

                              For persistent and deliberate rule-breakers your account will be "Banned". That means you are no longer welcome on these forums and/or games and your account will no longer function in them. If you re-register, your new account will be banned as well.

                              Posting Suggestions
                              In the attempt to create a compromise where everyone is happy, the following suggestions are also recommended:

                              1. Be civil and courteous. This forum is visited by people from all over the world, of different ages, genders, religions, and backgrounds, and are each entitled to their own opinion.
                              Also, see Flaming, Right to Privacy, and Hatred.

                              2. Make sure that your message topics fit the topic description of the forum in which you are posting. This is for your own benefit - for example, a question regarding a bug or problem should be posted in the Feedback section.

                              3. Use the search function before posting, particularly if the question is problem oriented. Most technical questions have been answered before, and solutions are freely available.

                              4. Make sure that you have followed #3 before posting

                              5. Read the sticky threads at the top of each forum - they are there for a reason, and generally contain information relevant to the forum.

                              6. Don't quote the entire message that you're responding to, only the pertinent passage. This makes it easier to read for other users.

                              7. If you find it easier to express yourself en français, auf Deutsch, en español, in Nederlands, in Italiano, or any other language, post in the International Discussion forum. Hopefully someone who speaks the same language as you will be able to assist you. All posts in other sections (non-International) of the forums must be in English, so please make use of Google Translate if you need assistance with translation. Posting in English will allow the widest range of people to assist you.

                              In addition to the Forum Rules, you are bound to the general EA Terms of Service both on these forums and in the game. Links to the TOS are as follows:

                              EA TOS English
                              EA TOS French
                              EA TOS German
                              EA TOS Russian
                              EA TOS Spanish
                              See more
                              See less
                              Working...
                              X