Google play gem price is overboard

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  • Google play gem price is overboard

    Appearently fb doesnt sell gems anymore and google play asks 142usd for 99usd gem pack. I believe there are other country players in the same situation.

    Please resolve this issue, gem is expensive for us third world countries as normal rate already, and i am not going to support this game if this dont get adressed.

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    Last edited by akq; 05-12-2018, 04:30 AM.

  • #2
    I have the same problem
    Ally Code: 992-545-738


    • #3
      We don't have any control over the way the costs are converted by Google or Apple. Please note that the prices in the store are displayed in USD without any taxes or fees included, and most countries have a VAT that is added on top. All we do is set the price in USD, and then it is the responsibility of Google and Apple to correctly convert the cost to your local currency and add any applicable taxes or fees. We have not changed any prices, and we have nothing to do with the conversion rates.

      If you have a severe discrepancy in the price that is being charged after factoring in all taxes and fees, you will need to contact Google or Apple, whichever is your payment provider, to determine what they are doing, as we do not have any control over that.


      • #4
        It shows 130 ish usd without tax when tapping price, i thought developers paid 30 percent transaction fee to google and not the customers.

        Hoda at google play used to let clean transactions before fb version came out and there wasnt fee like this, after facebook version i bought gems there since they have better cs than trashy brush off google play. But now you guys removed fb (why ?)

        You have control over working with fb or whatever platform that made or can make better business with your customers, please dont shrug off the issue with that approach, thank you.


        • #5
          In some places better to put credit on account then buy gems Avoid some taxes maybe In California if you buy gems or vault with card directly they charge tax If buy with credit on account no tax
          Ally Code: 676-556-641


          • #6
            Originally posted by Spirit of Icky View Post
            In some places better to put credit on account then buy gems Avoid some taxes maybe In California if you buy gems or vault with card directly they charge tax If buy with credit on account no tax

            Thanks, paying with google balance asks for 99.99 usd equiavalent price without additional fees or tax.


            • #7
              Not too hard to find discounts on Apple gift cards in USA Google cards seem harder to find discounts One may be able to buy Google digital gift cards from paypal_digital_gifts on EBay at face value Buy card they send code by email Always works good for me so far
              Ally Code: 676-556-641


              • #8
                Vaults better then gem packs if you can wait for all gems to come I may have bought gem pack once since vaults start
                Ally Code: 676-556-641


                • #9
                  Originally posted by akq View Post

                  Thanks, paying with google balance asks for 99.99 usd equiavalent price without additional fees or tax.
                  So then it sounds like Google is adding a fee when using a credit card, which to my knowledge they should not be doing. I would write to Google Support if I were you and ask them about this discrepancy and see if you can get refunds on the overcharges. As I said, we don't have any control over the taxes and fees that are applied. It's not a brush off, it's just simply what we do or do not have control over.


                  • #10
                    Has anyone else experienced this, and if so, are you in US or elsewhere? (don't need specific location, mostly just looking to see if this is affecting US players as well as non-US)


                    • #11
                      Not so much fees but applicable taxes on direct purchase When pay with credit on account it might be assumed one already paid taxes on credit applied Amount of tax varies according to local laws Not sure about this but seems to work this way
                      Ally Code: 676-556-641


                      • #12
                        Originally posted by Lyeshal View Post
                        Has anyone else experienced this, and if so, are you in US or elsewhere? (don't need specific location, mostly just looking to see if this is affecting US players as well as non-US)

                        I am in Türkiye, my Italian,russian,danish guildmates reported so as well for having similar gouged prices. You would be informed better if you can contact guild leaders to have them collect more info.


                        • #13
                          Turkish VAT must be one of highest in world My tax on direct purchase 10% California
                          Ally Code: 676-556-641


                          • #14
                            Originally posted by Spirit of Icky View Post
                            Turkish VAT must be one of highest in world My tax on direct purchase 10% California

                            We all bought gems for net 99.99 with cc from fb mind you, i loathe google support from past experience, thats why i switched to fb purchase in the first place.
                            Google states that only 11 ish usd is tax for cc in my case and names rest 30+usd additional fee. Cost is higher for some countries reported by my mates.

                            Anyway google balance that i bought from local store buys 1600 gem with net 99.99 usd.


                            • #15
                              I had assumed Google only trying to follow local laws
                              Ally Code: 676-556-641




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