error your transaction could not be completed

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  • error your transaction could not be completed

    Hi all, no idea what I'm doing (or if this is even the right place)

    Last month I got one of those google play cards from a local shop and bought the epic tier monthly gems, it worked ok but has run out now. I've used paypal and now have 50.01 in my google play balance but when I try to click the mythic tier pack it says processing for a few seconds before saying " error your transaction could not be completed. Learn more".

    Does anybody know how to fix this?

  • #2
    when I click "ok" it is now saying "store error something happened while processing your purchase please try again" but that just repeats the same error message.

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    • #3
      Its the strangest thing.

      I've went to the store and bought the giant hero pack (0.99) one and it went through no problem, gave me a giant and took the funds from my google play balance. Going back into the vault is still coming up with the same error message though.

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      • #4
        i also cannot use paypal for some reason, but most likely the transaction is more than 50$ (because google adds their own fees, so its like 53$ probobaly) and that is your problem

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        • #5
          Tried the 28.99 and 9.99 packs, same error message. Google play balance still reads 49.02

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          • #6
            tried the 22 gems (up in the top corner next to the gold) for 1.99, same error message.

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            • #7
              Originally posted by Arkanis Gath View Post
              tried the 22 gems (up in the top corner next to the gold) for 1.99, same error message.

              ive called paypal and for whatever reason their system counts google play or HoDA as a fishy vendor and blocks you from purchasing from it. nothing you can do sadly, im quite sad too

              Comment


              • #8
                Originally posted by Arkanis Gath View Post
                tried the 22 gems (up in the top corner next to the gold) for 1.99, same error message.
                Maybe you have mystery defender trying to keep you f2p/low spending ?
                I just bought epic vault with 31.07 balance no problem.There is new conformation window.I had not bought from Google almost 3 months.
                I have seen that error message but not for over 1 yr and can't remember for what.
                It could be that after server problems not everything working right for everyone yet.Hang in there and try later.
                But you may have Guardian Angel ; )
                Ally Code: 676-556-641

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                • #9
                  Originally posted by Arkanis Gath View Post
                  tried the 22 gems (up in the top corner next to the gold) for 1.99, same error message.
                  I had different problem earlier this year because Google Play Games needed update. Make sure all Google updated
                  Ally Code: 676-556-641

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                  • #10
                    If I had known it would be this much hassle I probably wouldn't have dropped 50 quid lol. Never done this google play games before, mostly just play facebook games.

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                    • #11
                      I just dont get it, I already have the funds in my google play balance so its not like its taking it from my bank or paypal, money is already out and it let me buy the 9.99 pack last month and the 0.99 giant pack but now nothing.

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                      • #12
                        Sounds like something may have gotten stuck on your device in the middle of a transaction. Here's our usual recommended course of actions to try to fix this:

                        * Clear Heroes of Dragon Age's cache in the Application Manager.

                        * Uninstall and reinstall HoDA. If you game is linked to Google, Game Center, and/or Facebook you'll just simply login with the appropriate credentials to gain access to the same account again.
                        IMPORTANT: If you have a guest account attached to that HoDA game, ensure you link it to an account *NOT* already associated with a HoDA game or you run the risk of losing it, as its game data is only saved locally on your device.

                        * Ensure that your device and OS have the latest updates applied. Being out of date is a common purchasing problem.

                        * Ensure your device time is set to 'automatically', has the correct time zone, and is not set ahead or behind the actual time.

                        * Making a purchase requires a steady data network connection for your device. If your connection becomes unstable, drops out, or if you change networks while making a purchase, this can cause the error. Make sure that you have a good connection and then try the purchase again.

                        * Downloading or installing a copy of HoDA from a source other than the Google Play Store or iTunes App Store can cause problems making a purchase. You may need to uninstall your copy in this case and download the game again from your device's official store.

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                        • #13
                          Originally posted by Combofied View Post


                          ive called paypal and for whatever reason their system counts google play or HoDA as a fishy vendor and blocks you from purchasing from it. nothing you can do sadly, im quite sad too
                          oh REALLY. Our producer will be interested to know this. Thank you!

                          Comment


                          • #14
                            Originally posted by Lyeshal View Post
                            oh REALLY. Our producer will be interested to know this. Thank you!
                            I don't think it's Google Play it has issues with as I pay for in-app purchases (with Google as the intermediary) using Paypal fairly regularly, with a few other games. I've checked my Paypal statements and they definitely go to Google without mention of the eventual app.
                            Last edited by Skywalkered; 08-02-2018, 05:21 AM.

                            Comment


                            • #15
                              Originally posted by Skywalkered View Post

                              I don't think it's Google Play it has issues with as I pay for in-app purchases (with Google as the intermediary) using Paypal fairly regularly, with a few other games. I've checked my Paypal statements and they definitely go to Google without mention of the eventual app.
                              And I've just personally made a purchase using PayPal through Google Play for HoDA.

                              Comment

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