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PSA: Account Sharing and Identity Theft

Recently we have been made aware of a situation where players have been sharing accounts between members of their guild. While not technically a violation of our Terms of Service to do so, it can put your account, and your personal life, at risk by doing so. You should never share your account credentials with anyone, especially if you have bound your account to a personal and primary email or Facebook account.

Once a person has access to your account credentials to log into HoDA, this also means they have access to log into that email or Facebook account as well. A person could very easily impersonate you in your real life by having this information, sending emails as you or interacting on Facebook as you. Additionally, whatever information you have available through those accounts would then be made available to this person. If you also use these accounts to access any other systems, by sharing these credentials, you have now given that person access to those systems as well.

This can be a cause of Identity Theft. Given how much information we store online, particularly through email and Facebook, it is not difficult for a dishonest person to take your account login credentials and gain access to a great deal of your personal information, and take over your life. This may lead them to having access to your banking information, credit card information, work and medical history, etc.

What actions can you take to prevent this?

NEVER GIVE OUT YOUR LOGIN CREDENTIALS. Be sure your account credentials remain secure. Update your passwords from time to time, and don't use the same password everywhere you use the account.

For more information on how to keep your accounts secure, check out the following articles:

Google: https://www.google.com/safetycenter/everyone/start/
Game Center: https://support.apple.com/en-us/HT201303
Facebook: https://www.facebook.com/security/

If you're worried that someone else has control of your game account and your security might have been compromised, please follow one of the links below.

For Google Play accounts (Android): https://support.google.com/mail/answer/50270
For Game Center accounts (iOS): http://www.apple.com/support/contact/
For Facebook accounts: https://www.facebook.com/help/131719720300233/

What are the HoDA policies regarding account credentials?
  • Heroes of Dragon Age Staff will never ask for your login credentials, nor do they have access to your login credentials.
  • Heroes of Dragon Age is not responsible for any lost, stolen, or otherwise shared passwords.
  • All activity taken on an account is considered an authorized use of that account. We do not differentiate between users of an account provided the account has been accessed through a login process.
  • Customer Support will attempt to secure and recover accounts as best as possible, but ultimately the responsibility of account security falls to the account owner.
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Forum Rules and Disciplinary Actions

These rules set boundaries to ensure that the EA Capital Games games and forums continue to be a friendly place where members can learn and share information on a variety of computing and non-computing topics. Heroes of Dragon Age and its forums are available to players 13 and older, refrain from excessive cursing/swearing. For more information, please see this link.

By accessing the EA Capital Games applications, users agree to accept that game administrators and moderators may remove any content submitted by a player as defined below. Users agree to EA Terms of Service as well. Misrepresenting oneself to engage in illegal activity will be immediately reported to EA for legal action.

Even though these are forums to allow free expression of ideas, there are other (real) people involved and one should respect their opinions and questions as ORIGINALLY POSTED IN THE TOPIC HEADINGS. Moderators are here to uphold and enforce the Terms of Service. Freedom to express your ideas, concerns, suggestions, and feedback, does not allow you the freedom of saying anything you want when you agree to the Terms of Service.

Unless otherwise stated, courses of action will be as follows:

1. First Offense - Warning
2. Second Offense - 3 day ban
3. Third Offense - 1 week ban
4. Fourth Offense - Permanent ban


If you have received a Permanent ban, this will extend to all future accounts created. If you are discovered to create a new account, it will also be banned.


What is not permitted in the discussion forum:

Advertising
Advertising or soliciting other members to buy, sell, or peruse any products or services including other applications or accounts, along with chain letters and junk mail.

Topics/posts that contain this will be both edited and closed or deleted, and an immediate 3-day ban will be issued without warning.


Hatred
Racism, bigotry, misogyny, hate speech, discrimination against any race, sexual preference, gender, or religion will not be tolerated.

All topics/posts will be deleted. Death threats, even joking, will be deleted and an immediate 3-day ban will be issued without warning, with further review from the Sr Moderator.


Flaming
Flaming includes material that is knowingly defamatory, illegal, abusive, threatening or harassing.

As with anything, you, as a member, should use good common sense when posting. In other words, you agree not to be a jerk. Posts containing personal attacks on another user will be edited/deleted at the moderators’ will.

Flaming or bashing of EA/CG, the devs, or the mods is not allowed. All posts/threads will be deleted.


Right to Privacy
You will not violate a person's privacy by publishing against another members will, information that is private and personal. Nor will you post private communication between EA Capital Games Support, other forum members, moderators, community managers, administrators, EA Capital Games employees, or partners of EA Capital Games on these forums or anywhere else.

Unless expressly endorsed by EA Capital Games, publicizing any correspondence of a private nature such as support tickets, email, Private Messages (PM) or chat logs thereof by any medium is NOT permitted.

Discussing or posting of another players spending habits will be deleted.


Spamming
Obvious spam (repetitive nonsense posts) will result in the poster permanently banned and all posts deleted.


Porn
Material that is sexually or otherwise obscene is not permitted on these forums.

Topics/posts containing such will be deleted on sight. Forum poster will be permanently banned from the forums.


Warez
Providing or asking for information regarding the illegal downloading of "warez", "gamez" or any other software protected by copyright.


Future Events/Promotions
Any posts or threads revealing future events or promotions that were not disclosed by the Capital Games team will be deleted.


Cross-posting
Posting the same question in more than one forum is not allowed. Should this occur, then only the thread in the most relevant forum will be left open; all others will be locked/closed and subsequently deleted.


Cheating
The use of any exploits or known bugs or editing of files in order to gain an unfair advantage while playing, will result in a permanent game and forum ban.

Accusing another player of cheating will result in your post/thread being deleted and a message sent to you, stating to refrain from further accusations. If continued accusations occur, a forum ban will result. If you believe a player to be cheating, send a PM to the Community Manager with as much detail as possible.

Please privately contact the Community Manager in order to submit an inquiry regarding this behavior.


Off-Topic Posting
Taking over a thread by posting excessively off-topic is not allowed. Off-Topic posts and any responses will be moved to their own, new thread if possible, or else deleted.


Political Posting
Because political beliefs, like religion, are a personal and sensitive topic, avoid posting about politics on the forums.


Customer Support Inquiries
All inquiries regarding Customer Support should be routed through the online web portal for support. The Community Manager and Moderators are unable to assist with inquiries regarding support tickets. Posting your ticket number and requesting assistance on the forums will result in the post being deleted. Sending a Private Message to the Community Manager or Moderators about CSR Inquiries is not to be tolerated, and will be ignored.

Additionally, all interactions with Customer Support are considered confidential, and all issues are handled on a case-by-case basis. As such, posts containing transcripts or results of your interactions with Customer Support will be edited or deleted.


Violation of these terms is grounds for removal from EA Capital Games games and a report to Facebook.


What should I do if I see objectionable material on the forums?
It is important that members recognize the real-time nature of this forum: the moderators cannot always monitor the contents of posted messages, and as such depend upon you to inform them when participants or their messages are violating our policy as stated here. You must also recognize that they cannot respond immediately to such notices and that some time may pass before any warranted action is taken.

To contact a moderator, please use the Flag Post function on the post represented by a flag:


What happens if I break the rules?
At best, your post will be edited by one of the moderators and you will be issued a warning. If the offense is more serious your post will be deleted. Posting "why was my post edited/deleted?" etc. will only make matters worse, so please don't. If a moderator has not sent you a message stating why, please send the Sr Moderator a message asking for a reason.

Should you have already been issued warnings and continue to break the rules, you will be issued an infraction - your posting privileges will be disabled for three days, but you will still be able to view the forums as a guest.

For persistent and deliberate rule-breakers your account will be "Banned". That means you are no longer welcome on these forums and/or games and your account will no longer function in them. If you re-register, your new account will be banned as well.

Posting Suggestions
In the attempt to create a compromise where everyone is happy, the following suggestions are also recommended:

1. Be civil and courteous. This forum is visited by people from all over the world, of different ages, genders, religions, and backgrounds, and are each entitled to their own opinion.
Also, see Flaming, Right to Privacy, and Hatred.

2. Make sure that your message topics fit the topic description of the forum in which you are posting. This is for your own benefit - for example, a question regarding a bug or problem should be posted in the Feedback section.

3. Use the search function before posting, particularly if the question is problem oriented. Most technical questions have been answered before, and solutions are freely available.

4. Make sure that you have followed #3 before posting

5. Read the sticky threads at the top of each forum - they are there for a reason, and generally contain information relevant to the forum.

6. Don't quote the entire message that you're responding to, only the pertinent passage. This makes it easier to read for other users.

7. If you find it easier to express yourself en français, auf Deutsch, en español, in Nederlands, in Italiano, or any other language, post in the International Discussion forum. Hopefully someone who speaks the same language as you will be able to assist you. All posts in other sections (non-International) of the forums must be in English, so please make use of Google Translate if you need assistance with translation. Posting in English will allow the widest range of people to assist you.

In addition to the Forum Rules, you are bound to the general EA Terms of Service both on these forums and in the game. Links to the TOS are as follows:

EA TOS English
EA TOS French
EA TOS German
EA TOS Russian
EA TOS Spanish
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