Patch Notes - 08.30.19 Hotfix

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  • Patch Notes - 08.30.19 Hotfix

    An issue was identified in the Mercenary Packs causing them to drop Tier 1 heroes instead of Tier 4 heroes. If you purchased a Mercenary Pack since Wednesday's release and received a Tier 1 hero, please contact Customer Support and they will provide you with an identical hero at Tier 4.

    This has been corrected at this time, and Mercenary Packs should now drop Tier 4 heroes as intended.

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  • #2
    As you know, Lyeshal, Mercenary packs will give you dupes of heroes that are not tiered to T4 (or has this changed?). I recently got a 3* hero, and after that bought a Mercenary pack expecting to get another of the same hero (as i have all others at T4). Because of the bug with mercenary packs (giving T1 instead of T4) i instead got Solas at T1 (which i have several of at different tiers). I took this to support with a ticket, and was given a T4 version of Solas. I tried to argue that if packs were not bugged, I would have got a dupe of the new hero, as that is the way the mercenary packs work. I got back a nice email telling me that using mercenary packs this way "to force a duplicate of a hero in such a way" is considered an exploit. Also got mild threats that this could lead to account termination. I was also told that this behavior of the mercenary pack was a bug, but i could not find reference to this being described as a bug in your post linked above, or anywhere else.

    So is this the official stance? That waiting to tier a hero before buying a mercenary pack is an exploit? And I deserve implications of cheating/exploiting and threats of getting my account terminated? Is it fair?
    | Outlaw Legion | Ally code: 394-769-184 |


    • #3
      Yes it is a bug and using it in such a way is considered an exploit. We won't punish you by taking away the heroes you earn in such a way, but we will not grant you an exploit. Our official stance is that the dupe mechanic in that pack is bugged, as it should follow the regular no dupe rules, but there is an issue in that it is only looking at T4.

      So you've got your choice of two bugs here. The one where the packs were only granting 1* meant the dupe rules were working properly but you got the wrong tier. The one about the dupe rules means you could exploit forcing a duplicate hero.

      One is a bug which we were able to very quickly fix and can provide you with a T4 of the exact hero you received. The other is a much more complicated fix that we have not yet had the ability to correct but is on our official internal known issues log to be corrected.

      According to the Terms of Service to which all players agreed when first accessing the game, using an exploit is grounds for account termination.

      We have thus far been turning a blind eye to this but if you wish to push the issue, we will be forced to perform a full investigation and take appropriate actions on all parties. No one wants that.

      Further, please review the forum rules regarding sharing of your communication with Customer Support.
      Last edited by Lyeshal; 08-31-2019, 03:18 PM.

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      • #4
        Lets see if I can give an advice without being threatened to have my account removed.

        The next time you release a feature/mechanic/thing that have an obvious usecase that you deem an exploit, consider informing your users that doing this thing is considered an exploit?
        | Outlaw Legion | Ally code: 394-769-184 |


        • #5
          See here's the problem with that. If something has an "obvious use case" that's an exploit, we are likely to not release it until we can close that hole. Unfortunately some things get through to production that don't get caught during testing, so we can't warn players about it. Once it's live, it's much harder to go back and fix it, due to priorities of ongoing and continuous live service development.

          Anytime we acknowledge something is errant behavior from the standard behavior, you can safely assume that taking advantage of that behavior is considered an exploit.

          We said to ensure that you tier your heroes first to avoid duplicates.

          You've already violated terms of service and the forum rules with this. Do you want to keep pushing?
          Last edited by Lyeshal; 08-31-2019, 04:55 PM.

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          • #6
            This sounds like essentially the same type of thing as:

            Win a toon you don't have in a PvP.
            Don't open the reward.
            Wait for that toon to land in BPs.
            Obtain via BP guarantee.
            Open reward.
            Dupes acquired.

            This is a tactic that's been around forever. Has never been "announced" as an exploit.

            I would think that if something is deemed an exploit, something legitimately in the game that is only even possible due to the code, then the least that should happen is a formal in-game announcement warning players of the situation and to not take advantage. I mean, not everyone reads the forums or Twitter or Facebook. But I'd say folks would have legitimate reason to throw all kinds of stink if they were suddenly mass account banned for doing something the game let them do, without ever being officially told to not do it.
            xXx nog xXx
            xXx ! xXx


            • #7
              Anytime someone does something "sneaky" to get around the rules of the packs, it's an exploit. Period.

              Anytime you do something that people don't want to openly talk about because it's gaming the system, that's an exploit.
              Last edited by Lyeshal; 08-31-2019, 06:01 PM.

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