Patch Notes - 08.30.19 Hotfix

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Patch Notes - 08.30.19 Hotfix

    An issue was identified in the Mercenary Packs causing them to drop Tier 1 heroes instead of Tier 4 heroes. If you purchased a Mercenary Pack since Wednesday's release and received a Tier 1 hero, please contact Customer Support and they will provide you with an identical hero at Tier 4.

    This has been corrected at this time, and Mercenary Packs should now drop Tier 4 heroes as intended.

    Follow us on Twitter and Facebook

  • #2
    As you know, Lyeshal, Mercenary packs will give you dupes of heroes that are not tiered to T4 (or has this changed?). I recently got a 3* hero, and after that bought a Mercenary pack expecting to get another of the same hero (as i have all others at T4). Because of the bug with mercenary packs (giving T1 instead of T4) i instead got Solas at T1 (which i have several of at different tiers). I took this to support with a ticket, and was given a T4 version of Solas. I tried to argue that if packs were not bugged, I would have got a dupe of the new hero, as that is the way the mercenary packs work. I got back a nice email telling me that using mercenary packs this way "to force a duplicate of a hero in such a way" is considered an exploit. Also got mild threats that this could lead to account termination. I was also told that this behavior of the mercenary pack was a bug, but i could not find reference to this being described as a bug in your post linked above, or anywhere else.

    So is this the official stance? That waiting to tier a hero before buying a mercenary pack is an exploit? And I deserve implications of cheating/exploiting and threats of getting my account terminated? Is it fair?
    | Outlaw Legion | Ally code: 394-769-184 |

    Comment


    • #3
      Yes it is a bug and using it in such a way is considered an exploit. We won't punish you by taking away the heroes you earn in such a way, but we will not grant you an exploit. Our official stance is that the dupe mechanic in that pack is bugged, as it should follow the regular no dupe rules, but there is an issue in that it is only looking at T4.

      So you've got your choice of two bugs here. The one where the packs were only granting 1* meant the dupe rules were working properly but you got the wrong tier. The one about the dupe rules means you could exploit forcing a duplicate hero.

      One is a bug which we were able to very quickly fix and can provide you with a T4 of the exact hero you received. The other is a much more complicated fix that we have not yet had the ability to correct but is on our official internal known issues log to be corrected.

      According to the Terms of Service to which all players agreed when first accessing the game, using an exploit is grounds for account termination.

      We have thus far been turning a blind eye to this but if you wish to push the issue, we will be forced to perform a full investigation and take appropriate actions on all parties. No one wants that.

      Further, please review the forum rules regarding sharing of your communication with Customer Support.
      Last edited by Lyeshal; 08-31-2019, 03:18 PM.

      Follow us on Twitter and Facebook

      Comment


      • #4
        Lets see if I can give an advice without being threatened to have my account removed.

        The next time you release a feature/mechanic/thing that have an obvious usecase that you deem an exploit, consider informing your users that doing this thing is considered an exploit?
        | Outlaw Legion | Ally code: 394-769-184 |

        Comment


        • #5
          See here's the problem with that. If something has an "obvious use case" that's an exploit, we are likely to not release it until we can close that hole. Unfortunately some things get through to production that don't get caught during testing, so we can't warn players about it. Once it's live, it's much harder to go back and fix it, due to priorities of ongoing and continuous live service development.

          Anytime we acknowledge something is errant behavior from the standard behavior, you can safely assume that taking advantage of that behavior is considered an exploit.

          We said to ensure that you tier your heroes first to avoid duplicates.

          You've already violated terms of service and the forum rules with this. Do you want to keep pushing?
          Last edited by Lyeshal; 08-31-2019, 04:55 PM.

          Follow us on Twitter and Facebook

          Comment


          • #6
            This sounds like essentially the same type of thing as:

            Win a toon you don't have in a PvP.
            Don't open the reward.
            Wait for that toon to land in BPs.
            Obtain via BP guarantee.
            Open reward.
            Dupes acquired.

            This is a tactic that's been around forever. Has never been "announced" as an exploit.

            I would think that if something is deemed an exploit, something legitimately in the game that is only even possible due to the code, then the least that should happen is a formal in-game announcement warning players of the situation and to not take advantage. I mean, not everyone reads the forums or Twitter or Facebook. But I'd say folks would have legitimate reason to throw all kinds of stink if they were suddenly mass account banned for doing something the game let them do, without ever being officially told to not do it.
            xXx nog xXx
            "I doubt the whole world hates you. I imagine it's just me."

            Comment


            • #7
              Anytime someone does something "sneaky" to get around the rules of the packs, it's an exploit. Period.

              Anytime you do something that people don't want to openly talk about because it's gaming the system, that's an exploit.
              Last edited by Lyeshal; 08-31-2019, 06:01 PM.

              Follow us on Twitter and Facebook

              Comment

              Announcement

              Collapse

              Forum Rules and Disciplinary Actions

              These rules set boundaries to ensure that the Heroes of Dragon Age game and forums continue to be a friendly place where members can learn and share information on a variety of topics. As Heroes of Dragon Age and its forums are available to players 13 and older, refrain from excessive cursing/swearing. For more information, please see this link.

              By accessing the EA Capital Games applications, users agree to accept that game administrators and moderators may remove any content submitted by a player as defined below. Users agree to EA Terms of Service as well. Misrepresenting oneself to engage in illegal activity will be immediately reported to EA for legal action.

              Even though these are forums to allow free expression of ideas, there are other (real) people involved and one should respect their opinions and questions as ORIGINALLY POSTED IN THE TOPIC HEADINGS. Moderators are here to uphold and enforce these rules and the Terms of Service. Freedom to express your ideas, concerns, suggestions, and feedback, does not allow you the freedom of saying anything you want when you agree to the Terms of Service.

              Unless otherwise stated, courses of action will be as follows:

              1. First Offense - Warning
              2. Second Offense - 3 day ban
              3. Third Offense - 1 week ban
              4. Fourth Offense - Permanent ban


              If you have received a Permanent ban, this will extend to all future accounts created. If you are discovered to create a new account, it will also be banned.


              What is not permitted in the discussion forum:

              Advertising
              Advertising or soliciting other members to buy, sell, or peruse any products or services including other applications or accounts, along with chain letters and junk mail.

              Topics/posts that contain this will be both edited and closed or deleted, and an immediate 3-day ban will be issued without warning.


              Hatred
              Racism, bigotry, misogyny, hate speech, discrimination against any race, sexual preference, gender, or religion will not be tolerated.

              All topics/posts will be deleted. Death threats, even joking, will be deleted and an immediate 3-day ban will be issued without warning, with further review from the Lead Moderator.


              Flaming
              Flaming includes material that is knowingly defamatory, illegal, abusive, threatening or harassing.

              As with anything, you, as a member, should use good common sense when posting. In other words, you agree not to be a jerk. Posts containing personal attacks on another user will be edited/deleted at the moderators’ will. All posts/threads will be deleted.

              Flaming or bashing of EA/CG, the devs, or the mods is not allowed. All such posts/threads will be deleted and an immediate 3-day ban will be issued without warning.


              Right to Privacy
              You will not violate a person's privacy by publishing, against another member's will, any information that is private and personal. Nor will you post private communication between EA Capital Games Support, other forum members, moderators, community managers, administrators, EA Capital Games employees, or partners of EA Capital Games on these forums or anywhere else.

              Unless expressly endorsed by EA Capital Games, publicizing any correspondence of a private nature such as support tickets, email, Private Messages (PM) or chat logs thereof by any medium is NOT permitted.

              Discussing or posting of another player's spending habits will be deleted.


              Spamming
              Obvious spam (repetitive nonsense posts) will result in the poster permanently banned and all posts deleted.


              Porn
              Material that is sexually or otherwise obscene is not permitted on these forums.

              Topics/posts containing such will be deleted on sight. Forum poster will be permanently banned from the forums.


              Warez
              Providing or asking for information regarding the illegal downloading of "warez", "gamez" or any other software protected by copyright.


              Future Events/Promotions
              Any posts or threads revealing future events or promotions that were not disclosed by the Capital Games team will be deleted.


              Cross-posting
              Posting the same question in more than one forum is not allowed. Should this occur, then only the thread in the most relevant forum will be left open; all others will be locked/closed and subsequently deleted.


              Cheating
              The use of any exploits or known bugs or editing of files in order to gain an unfair advantage while playing, will result in a permanent game and forum ban.

              Accusing another player of cheating will result in your post/thread being deleted and a message sent to you, stating to refrain from further accusations. If continued accusations occur, a forum ban will result. If you believe a player to be cheating, send a PM to the Community Manager with as much detail as possible.

              Please privately contact the Community Manager in order to submit an inquiry regarding this behavior.


              Off-Topic Posting
              Taking over a thread by posting excessively off-topic is not allowed. Off-Topic posts and any responses will be moved to their own, new thread if possible, or else deleted.


              Political Posting
              Because political beliefs, like religion, are a personal and sensitive topic, avoid posting about politics on the forums.


              Customer Support Inquiries
              All inquiries regarding Customer Support should be routed through the online web portal for support. The Community Manager and Moderators are unable to assist with inquiries regarding support tickets. Posting your ticket number and requesting assistance on the forums will result in the post being deleted. Sending a Private Message to the Community Manager or Moderators about CSR Inquiries is not to be tolerated, and will be ignored.

              Additionally, all interactions with Customer Support are considered confidential, and all issues are handled on a case-by-case basis. As such, posts containing transcripts or results of your interactions with Customer Support will be edited or deleted. Keep in mind that your friend's case may not be exactly like your case, so the results of your request may differ from the results of your friend. Customer Support will not discuss the details of any player's case with any other player, but will provide support to you under our established, confidential policies. Asking why your request was resolved differently than another player will result in your post being deleted.

              Violation of these terms is grounds for removal from EA Capital Games games.


              What should I do if I see objectionable material on the forums?
              It is important that members recognize the real-time nature of this forum: the moderators cannot always monitor the contents of posted messages, and as such depend upon you to inform them when participants or their messages are violating our policy as stated here. You must also recognize that they cannot respond immediately to such notices and that some time may pass before any warranted action is taken.

              To contact a moderator, please use the Flag Post function on the post represented by a flag:


              What happens if I break the rules?
              At best, your post will be edited by one of the moderators and you will be issued a warning. If the offense is more serious your post will be deleted. Posting "why was my post edited/deleted?" etc. will only make matters worse, so please don't. If a moderator has not sent you a message stating why, please send the Lead Moderator a message asking for a reason.

              Should you have already been issued warnings and continue to break the rules, you will be issued an infraction - your posting privileges will be disabled for three days, but you will still be able to view the forums as a guest.

              For persistent and deliberate rule-breakers your account will be "Banned". That means you are no longer welcome on these forums and/or games and your account will no longer function in them. If you re-register, your new account will be banned as well.

              Posting Suggestions
              In the attempt to create a compromise where everyone is happy, the following suggestions are also recommended:

              1. Be civil and courteous. This forum is visited by people from all over the world, of different ages, genders, religions, and backgrounds, and are each entitled to their own opinion. Keep in mind that in most cases, posts are not intended to offend. If you find yourself taking offense at a post, take a step back and contact the person directly, or appeal to a moderator for arbitration. Don't make the situation worse by posting in anger and lashing out at the original poster. Also, see Flaming, Right to Privacy, and Hatred.

              2. Make sure that your message topics fit the topic description of the forum in which you are posting. This is for your own benefit - for example, a question regarding a bug or problem should be posted in the Feedback section under the appropriate heading.

              3. Use the search function before posting, particularly if the question is problem oriented. Most technical questions have been answered before, and solutions are freely available. Additionally, before posting a bug, check the Known Issues thread to quickly see if the staff is already aware, and to find the discussion thread about that issue.

              4. Make sure that you have followed #3 before posting

              5. Read the sticky threads at the top of each forum - they are there for a reason, and generally contain information relevant to the forum and/or game.

              6. Don't quote the entire message that you're responding to, only the pertinent passage. This makes it easier to read for other users.

              7. If you find it easier to express yourself en français, auf Deutsch, en español, in Nederlands, in Italiano, or any other language, post in the International Discussion forum. Hopefully someone who speaks the same language as you will be able to assist you. All posts in other sections (non-International) of the forums must be in English, so please make use of Google Translate if you need assistance with translation. Posting in English will allow the widest range of people to assist you.

              In addition to the Forum Rules, you are bound to the general EA Terms of Service both on these forums and in the game. Links to the TOS are as follows:

              EA TOS English
              EA TOS French
              EA TOS German
              EA TOS Russian
              EA TOS Spanish

              By registering and posting on these forums, you agree to be bound to the rules and disciplinary actions set forth above.
              See more
              See less
              Working...
              X