URGENT: Ghast Featured Issue

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  • #16
    Originally posted by Lyeshal View Post
    You have to contact CS if you are eligible. We can't identify accounts on this one automatically. If you've already submitted to CS and were eligible, you've already received the comp.

    Thanks a lot for the information Lyeshal.

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    • #17
      Originally posted by Lyeshal View Post
      We will be awarding a compensation to the affected players as soon as possible, in the following manner:

      Accounts that made a purchase between 4/19/2018 5:00 pm EDT and 7:10pm EDT are eligible under the following circumstances:
      - All 1* heroes within the pack were previously acquired, and a 1* hero was received that was not a Ghast Archer or Ghast Brute
      - A Featured Guarantee was triggered and a Ghast Archer or Ghast Brute was not granted, and had not been previously acquired on the account

      Accounts that qualify will be receiving one or the other of the Ghast heroes. In cases where 2 Featured Guarantees were triggered or 2 1* duplicate heroes were granted, both heroes will be granted.
      Dear Lyeshal,

      My question is: if i already have all the 1* heroes, when i purchased a GCP, it should priority give me Ghast Archer and Ghast Brute, since they are 1* heroes? Or there is chance that i can't have them all in 1 GCP

      Thanks and regards
      |OG||RLC| Count Money Ally Code: 698-638-736

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      • #18
        Originally posted by Simon Bui View Post

        Dear Lyeshal,

        My question is: if i already have all the 1* heroes, when i purchased a GCP, it should priority give me Ghast Archer and Ghast Brute, since they are 1* heroes? Or there is chance that i can't have them all in 1 GCP

        Thanks and regards

        When you purchase a pack, the pack will first determine whether you are going to receive a 1* hero or a 2*/3* hero. If you roll for a 2*/3* hero, even if you have completed the entire 2*/3* catalog and still have 1* outstanding, you will receive a duplicate 2*/3* hero. You cannot receive a 1* hero, regardless of catalog completion, if you roll a 2*/3* hero.

        Therefore there is a reasonable chance that your first GCP could roll two 2*/3* heroes, and therefore you would not receive the new Ghasts in that pack even if those are the only two heroes you have not previously acquired.

        The exception, of course, being if that pack is a "Featured Guarantee" pack, in which case one of the two guaranteed heroes in the pack should be the new hero, if you have not previously acquired them.

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        • #19
          Dumb question, but when rolling does it check for duplicates in your inventory or if you have previously obtained the unit?

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          • #20
            Originally posted by PoohJay View Post
            Dumb question, but when rolling does it check for duplicates in your inventory or if you have previously obtained the unit?
            The check is made through your gallery. If you've previous obtained it in the past, even if you've subsequently consumed or forted it away, it counts as already owned as far as the non-duplicate rules go.
            Last edited by Skywalkered; 04-26-2018, 12:42 PM.

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