URGENT: Ghast Featured Issue

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  • URGENT: Ghast Featured Issue

    URGENT: A problem was uncovered with the Ghast release, and the packs won't actually grant the heroes until 6pm EDT (about 37 minutes from now). PLEASE don't burn your guarantees until then. If you have already purchased and triggered Featured, please contact CS.

    We cannot fix this and push it out before they will naturally go live. We sincerely apologize for this.

  • #2
    Phew, one of my guild mates saved me from a headache. Thanks for letting us know quickly.
    Ally Code: ​​463-835-996
    ​​Guild: ​​Top F2P
    ​​Team: ​Top F2P Veilfire

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    • #3
      Just goes to show, these little ghasts are troublemakers through and through.

      Comment


      • #4
        The one time I didn't wait for a day. At least this means the non-dupe rule is still in effect. That scared me more

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        • #5
          Thanks for warning us Lyeshal.

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          • #6
            FYI, this still isn't fixed. Just got 3 dupes. Submitting a ticket
            Ally Code: ​​463-835-996
            ​​Guild: ​​Top F2P
            ​​Team: ​Top F2P Veilfire

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            • #7
              Haha, as soon as I tried and failed to get them, I said "I bet Lyeshal's posted about this..."
              Thanks for the heads up--contacting CS now

              F2P
              Ally code: 526-213-456
              368 Unique Legendaries!
              Welcome, Shapeshifter Morrigan!
              Catalog completed 12/18/17

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              • #8
                Originally posted by Kidnova View Post
                FYI, this still isn't fixed. Just got 3 dupes. Submitting a ticket
                Wat.

                Okay, looking into it again.

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                • #9
                  does the non-dupe rule still in effect? got 2 dupes, from cp. are both ghast can only be acquired through guaranteed? XD

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                  • #10
                    Found the NEXT issue, resolving now, should be going live with it very shortly. Again apologies, and if you expected a Ghast and didn't get it, be sure to submit to CS and we'll take care of it first thing in the morning.

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                    • #11
                      Just pushed out the fix - Ghasts should now be properly appearing in the packs! Thanks for your patience, and for letting us know about the issue. Again, we apologize for the trouble, and those of you affected, please submit to Customer Support and we'll take care of you.

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                      • #12
                        We will be awarding a compensation to the affected players as soon as possible, in the following manner:

                        Accounts that made a purchase between 4/19/2018 5:00 pm EDT and 7:10pm EDT are eligible under the following circumstances:
                        - All 1* heroes within the pack were previously acquired, and a 1* hero was received that was not a Ghast Archer or Ghast Brute
                        - A Featured Guarantee was triggered and a Ghast Archer or Ghast Brute was not granted, and had not been previously acquired on the account

                        Accounts that qualify will be receiving one or the other of the Ghast heroes. In cases where 2 Featured Guarantees were triggered or 2 1* duplicate heroes were granted, both heroes will be granted.

                        Comment


                        • #13
                          Originally posted by Lyeshal View Post
                          We will be awarding a compensation to the affected players as soon as possible, in the following manner:

                          Accounts that made a purchase between 4/19/2018 5:00 pm EDT and 7:10pm EDT are eligible under the following circumstances:
                          - All 1* heroes within the pack were previously acquired, and a 1* hero was received that was not a Ghast Archer or Ghast Brute
                          - A Featured Guarantee was triggered and a Ghast Archer or Ghast Brute was not granted, and had not been previously acquired on the account

                          Accounts that qualify will be receiving one or the other of the Ghast heroes. In cases where 2 Featured Guarantees were triggered or 2 1* duplicate heroes were granted, both heroes will be granted.
                          Thanks Lyeshal. I got Lurker #5 and Kitty #7 or 8, so I'm looking forward to those two ghastly villains.
                          Ally Code: ​​463-835-996
                          ​​Guild: ​​Top F2P
                          ​​Team: ​Top F2P Veilfire

                          Comment


                          • #14
                            Any new about when the compensation will be distributed?

                            Comment


                            • #15
                              Originally posted by Grey Warden View Post
                              Any new about when the compensation will be distributed?
                              You have to contact CS if you are eligible. We can't identify accounts on this one automatically. If you've already submitted to CS and were eligible, you've already received the comp.

                              Comment

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