Maintenance Fallout: Daily Logins

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  • Maintenance Fallout: Daily Logins

    Once again we apologize for the issues that have been experienced in the past week following the scheduled server maintenance. At this time, the vast majority of users have had access restored. We continue to work on the remaining stragglers as requests come through and are identified.

    The compensation for those who were affected has been distributed at this time, but we recognize that there is the additional concern of missing out on the Daily Login Rewards, particularly those at the end of the month which are typically higher value/quality rewards. In the understanding that players who were unable to access the game due to their account being affected by the server maintenance, we are going to move forward with the following plan:

    We will be identifying all affected accounts, and determining the number of days each account was specifically affected and unable to log into the game.

    At the conclusion of the month, we will retroactively apply the missed daily login rewards to these accounts, based on the number of days missed. This means if you were out for 1 day, you would be entitled to one additional day of rewards, and if you were out for 7 days, you would be entitled to seven additional days of rewards.

    Please note that you will not automatically be granted rewards from the end of the month; instead you will be granted the next X days based on your login activity at the end of the month. In this way, players who logged in for 20 days total this month but were out of the game for 3 days due to this issue would be entitled to receive days 21, 22, and 23. Likewise, players who logged in 27 days total this month but were out of the game for 4 days due to this issue would be entitled to receive days 28, 29, 30, and 31, completing the month's rewards.

    We will be capping the maximum number of days for entitlement at 7, based on recognizing that as of 7 days after the maintenance, nearly all accounts have been restored.

    This process will occur beginning November 1 after the conclusion of October. There is no need to submit a CS request for this; all such requests will be directed back to this thread and closed.

    Thank you for your continued patience through all of this. We do greatly appreciate your understanding while we continue to work to resolve these issues.

  • #2
    I’m just looking for the thread that talks about lost content. I have photos of my buying the toons. I bought CPs and GCPs and I’ve noticed the main toons from them are missing. So I’m assuming everything from those packs are gone; gear runes and tones. The account was restored but a lot of content lost. I’m looking through threads but there’s just too many. ( this is not a complaint )
    Last edited by l l Dreadful l l; 10-25-2017, 09:28 AM.

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    • #3
      I’d also like to say thank you for the amazing job you’re all doing. What a hard time its been and you, the team, have handled it very well. Thank you for your hard work and dedication!!

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      • #4
        PLEASE HELP ME! Now, a few minutes ago I lost my account. One minute, I was happily playing, then the next, my account restarted. Before, I had not been involved in the daily login reward problem, nor the loss of account. I got a new ally code too, but I remember the old one because I posted several time at forum in contests and tiered&geared. Where should I report the problem?
        My original ally code and name:

        Name: Karioshi

        ​Ally Code: 773-122-187

        (((My new- wrong- code: 412-183-339))))

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        • #5
          Originally posted by Karioshi View Post
          PLEASE HELP ME! Now, a few minutes ago I lost my account. One minute, I was happily playing, then the next, my account restarted. Before, I had not been involved in the daily login reward problem, nor the loss of account. I got a new ally code too, but I remember the old one because I posted several time at forum in contests and tiered&geared. Where should I report the problem?
          My original ally code and name:

          Name: Karioshi

          ​Ally Code: 773-122-187

          (((My new- wrong- code: 412-183-339))))

          This is generally the result of being logged out of your Google Play or Itunes account and being logged in as a guest. Was your prior account linked to a google or apple id? If so then click on the gear in the upper right corner and log back in.
          Ally Code: ​​463-835-996
          ​​Guild: ​​Top F2P
          ​​Team: ​Top F2P Veilfire

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          • #6
            Originally posted by Kidnova View Post


            This is generally the result of being logged out of your Google Play or Itunes account and being logged in as a guest. Was your prior account linked to a google or apple id? If so then click on the gear in the upper right corner and log back in.

            Thank you, it really helped! Although, I wrote soon to the help center (inside the game: Contact us/Account), so I should somehow write them again to cancel the support? (sorry for my English)

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            • #7
              Thank you! I super appreciate your candid announcements and the fact that everyone worked very hard to help those affected (myself included). I am grateful that you have figured out a way to not penalized us for the daily logins -- you guys are so kick-ass!

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              • #8
                Originally posted by Karioshi View Post


                Thank you, it really helped! Although, I wrote soon to the help center (inside the game: Contact us/Account), so I should somehow write them again to cancel the support? (sorry for my English)
                Do not submit a new ticket, but find the e-mail they should have sent you in response to the first request and reply to that, informing them the issue has been self-resolved.

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                • #9
                  Originally posted by Skywalkered View Post

                  Do not submit a new ticket, but find the e-mail they should have sent you in response to the first request and reply to that, informing them the issue has been self-resolved.

                  Thank you, I did that now, I wrote them in the zendesk, inside my first request. Now go back to playing

                  Comment


                  • #10
                    Originally posted by l l Dreadful l l View Post
                    I’m just looking for the thread that talks about lost content. I have photos of my buying the toons. I bought CPs and GCPs and I’ve noticed the main toons from them are missing. So I’m assuming everything from those packs are gone; gear runes and tones. The account was restored but a lot of content lost. I’m looking through threads but there’s just too many. ( this is not a complaint )
                    You'll have to get back in touch with CS about that; we can't help you with this here on the forums.

                    Comment


                    • #11
                      Originally posted by Lyeshal View Post
                      You'll have to get back in touch with CS about that; we can't help you with this here on the forums.
                      Thank you.

                      Comment


                      • #12
                        looking forward for this. Thanks in advance.

                        Comment


                        • #13
                          This distribution has been completed. Please keep in mind, if you qualified, you received up to the next 7 days of your particular reward cycle, that is, if you were on day 20 and qualified for 4 days, you would have received days 21, 22, 23, and 24.

                          Players who had not logged in (in October) prior to October 17 did not qualify for this distribution. Players who logged in fewer than 7 days in October in total also did not qualify for this distribution.

                          You should be able to find the items distributed to you the next time you log in. If you were currently logged in while this was occurring, you will need to restart the application in order to find any heroes, pack vouchers, keys, runes, or gear that you may have received. Gold and Gems would have applied immediately following your next battle if you had one - if not, they'll be added to your balance when you restart the application.

                          Due to a limitation in our distributor, we cannot award experience directly in bulk, so players who qualified for an XP daily login received a Rune of Knowledge instead.

                          Brian Tessier has a list of October's daily login rewards available in the Gameplay section - you can check that out to see what you may have received.

                          Thank you all again for your patience throughout this. Hopefully we can put this to rest now

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                          • #14
                            thank you Lyeshal!. got mine!

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