Connection Issues and Server Maintenance

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  • #31
    "We will be altering the PVP Event schedule for this so that no one is negatively impacted in PVP due to this downtime."

    Looks like this isn't going to happen. The timer says it will end at the habitual time. I wasn't able to connect for almost a whole day, so I've lost a lot of gem rewards from the ladder.
    IGN: dogwelder79

    Nugging helps new and weak players.

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    • #32
      Originally posted by Manuel Welder View Post
      "We will be altering the PVP Event schedule for this so that no one is negatively impacted in PVP due to this downtime."

      Looks like this isn't going to happen. The timer says it will end at the habitual time. I wasn't able to connect for almost a whole day, so I've lost a lot of gem rewards from the ladder.
      The downtime hasn't happened yet.
      Guild: Top F2P
      Team: Top F2P Guardians
      Rank: Light Finding Operation of Top F2P Guardians

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      • #33
        So all the time I wasn't able to connect wasn't the downtime?
        IGN: dogwelder79

        Nugging helps new and weak players.

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        • #34
          Originally posted by InquisitorZac View Post

          Thanks for the heads up on the downtime! If it's 24 hrs or longer, will the currently owned vaults be temporarily paused?
          Unfortunately no, but you won't miss out on your daily claims. They will be there waiting for you when you return.

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          • #35
            Originally posted by COZMOZS View Post
            I believe this is some serious stuff, we could at least receive a time table fesor when the issu will be fixed, some people are just at a small distance from rage-quitting due to impossibilty to have a stable connection to actually play. I personally don't think i'm gonna continue playing untill this is somehow fixed because when i try to relax and end up just angry because you can't do nothing that's something to stay away.

            No time frame for a solution just means that it doesn't exist and blind stuff its being tried for a god given server sittuation.
            We said phase one will be next week. That is your timeframe.

            A solution exists. We know what it is. We are just going to be testing it first before we do it on live, as stated in my post, so we know how long of a downtime we are going to require. Once we know that, as stated, we will determine what day we will do the downtime for phase two.

            please read the entire post.
            Last edited by Lyeshal; 09-16-2017, 03:38 PM.

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            • #36
              Originally posted by Manuel Welder View Post
              So all the time I wasn't able to connect wasn't the downtime?
              We said we would announce when the downtime will be. That will be very specific. We have not yet announced this, therefore the downtime has not yet happened.
              Last edited by Lyeshal; 09-16-2017, 04:46 PM.

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              • #37
                Phase one took a little longer to complete than expected and we are still working through it. Thank you for your continued patience. Service has improved at this time but we are committed to making it as smooth as possible, which may mean a few more bumps along the way before it gets settled.

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                • #38
                  Hi everyone,
                  For the past week the game has run smooth as silk for me, so I greatly appreciate all the work that's gone into giving the players a great gaming experience while you tinker at fixing whatever needs fixing. Just now however the game bugged out and is on the infinite "Logging In" screen. Perhaps this is part of the "few more bumps" Lyeshal mentions above? Just an FYI
                  Happy gaming everyone and CG keep up the great work!
                  My Ally Code: 923-393-266

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                  • #39
                    I agree Kaijin, the game was running pretty well this week, but I was stacked in the logging in screen too, I am glad the game is working well now.

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                    • #40
                      Originally posted by Kaijin View Post
                      Hi everyone,
                      For the past week the game has run smooth as silk for me, so I greatly appreciate all the work that's gone into giving the players a great gaming experience while you tinker at fixing whatever needs fixing. Just now however the game bugged out and is on the infinite "Logging In" screen. Perhaps this is part of the "few more bumps" Lyeshal mentions above? Just an FYI
                      Happy gaming everyone and CG keep up the great work!

                      Yep, we had a spike where we were hogging the servers for a few minutes, sorry about that. Couple more bumps, we're almost there...

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                      • #41
                        Phase One has finally completed. We apologize that it took significantly longer than anticipated; unfortunately processes can only run so fast and we can't really do much about that.

                        We're continuing to monitor activity, and are evaluating the next step. We will continue to keep the community informed in regards to this issue.

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                        • #42
                          Maintenance announcement has been posted: http://forums.capitalgames.com/forum...er-maintenance

                          Closing this thread (for now) until this maintenance has been completed.

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