Connection Issues and Server Maintenance

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  • Connection Issues and Server Maintenance

    Hello all,

    Once again, we do sincerely apologize for the recent connection issues that have been occurring. Recently we have taken steps to improve connectivity, but unfortunately this does not appear to have fully resolved the issue, requiring further investigation.

    We believe we have diagnosed the root cause of the problem at this time, and have begun a plan of action in order to resolve this issue. This will be a two-phase process in order to fully restore service at peak performance.

    We expect the first phase to be completed next week, which should assist with improving connectivity. In the meantime, you may continue to experience connection issues during our peak activity times, and particularly while we are completing this phase.

    The second phase will require some scheduled downtime of the game. We will update this information when available, and an announcement will be provided in-game as well as here on the forums once we have scheduled the date for this to occur. We will be altering the PVP Event schedule for this so that no one is negatively impacted in PVP due to this downtime.


    Thank you for your continued patience while we work to restore normal operations.

  • #2
    Thank you Lyeshal and the rest of the team for the communications!! I hope the issues will be resolved successfully
    Ally Code: 546-291-725
    Guild: Top F2P
    Team: Top F2P Veilfire
    Our Vision: We Are The Proud House of the Most Dedicated
    Rank: The Friendly Ansuz of Top F2P Veilfire

    Click Here for our Guild Hall
    Apply to Top F2P Epic Today!!

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    • #3
      "during our peak activity times" ...

      mind telling around what time of the day/night that is? thanks for the heads up though.

      Comment


      • #4
        Do we know approximately how much downtime we are looking at? Is there going to be one compensation package or several?

        Comment


        • #5
          Originally posted by madcow View Post
          "during our peak activity times" ...

          mind telling around what time of the day/night that is? thanks for the heads up though.
          Unfortunately I'm not authorized to disclose that information.

          Comment


          • #6
            Originally posted by Luther View Post
            Do we know approximately how much downtime we are looking at? Is there going to be one compensation package or several?

            We are not sure yet - as part of our testing, we will be able to determine a better understanding of what kind of downtime we can expect. When I have more information on that, it will be provided.

            Scheduled maintenance does not call for a compensation package. We will already be altering the PVP event schedule for it so that no one is negatively impacted in that area, meaning for the day we schedule maintenance, we will not have a PVP event running during that time.

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            • #7
              Keep at it you guys, I know you will get all this resolved. For me personally, I feel the team has been really generous lately over this issue, I'd be happy to waive any form of further compensation on this, seems time better spent on repairs. Simply having things back to normal for everyone will make me happiest. You'll get there!
              Guild: Top F2P
              Team: Top F2P (please apply to "Top F2P Epic" to join any of our teams)
              Our Vision: We Are The Proud House of the Most Dedicated
              Rank: Overlord of the Top F2P guild family of teams

              Ally: 716-545-692
              Click Here for our Guild Hall
              Apply Today!

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              • #8
                Thanks for keeping us informed all the time, I hope all the problems will be fixed successfully soon.
                I also would like to know how much downtime we will have and when.

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                • #9
                  Appreciate the info, Lyeshal. As I am stuck with a dicey (or just plain lousy)provider, Spectrum (formerly Time Warner), I never know if it's from their Mattel servers or my own equipment.

                  Comment


                  • #10
                    Originally posted by Moe Bettah View Post
                    Appreciate the info, Lyeshal. As I am stuck with a dicey (or just plain lousy)provider, Spectrum (formerly Time Warner), I never know if it's from their Mattel servers or my own equipment.
                    Sometimes it's them (or other service provider or something along the way), sometimes it's us. Recently it seems to be mostly us, but not every connection disruption in the past few weeks has been so. You'll usually know it's our servers acting up when it's affecting nearly everyone, and not just a few scattered people.

                    Comment


                    • #11
                      Hi. New player here. Simply a warning to those playing through the disruptions, you may end up losing your keys.
                      I unlocked The Banished Plane and got a connection error. When I logged back in, my key was gone and the Banished Plane was locked. So I lost my key. Fair warning guys
                      Thanks for the continued updates and fingers crossed that the issue(s) get resolved.
                      My Ally Code: 923-393-266

                      Comment


                      • #12
                        wouldn't have these issues.. if we just had server based runes..
                        activate the maintenance runes... 24 hour period.



                        ... and then there's MARYDEN (the forgotten ONE).

                        Comment


                        • #13
                          Originally posted by Kaijin View Post
                          Hi. New player here. Simply a warning to those playing through the disruptions, you may end up losing your keys.
                          I unlocked The Banished Plane and got a connection error. When I logged back in, my key was gone and the Banished Plane was locked. So I lost my key. Fair warning guys
                          Thanks for the continued updates and fingers crossed that the issue(s) get resolved.

                          Hi Kaijin, welcome to HoDA
                          Thanks for the warning, I am sorry you lost your BP keys, I will use them when the connection issues will be solved.
                          I could happen too if you try to play gaunlet, better not try it at the moment.

                          Comment


                          • #14
                            If it helps, if you guys can log in, it might be a good time to stock up on runes. The soldier/recruit packs seem stable. I have just been purchasing them to tier up a few players here and there.

                            Also, welcome Kaijin!!
                            IGN: OL Sigrun, 675-368-186

                            Comment


                            • #15
                              Originally posted by Grey Warden View Post


                              Hi Kaijin, welcome to HoDA
                              Thanks for the warning, I am sorry you lost your BP keys, I will use them when the connection issues will be solved.
                              I could happen too if you try to play gaunlet, better not try it at the moment.
                              Gauntlet doesn't require a key, you just may not get as far as usual if you get kicked out.

                              Comment

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