ANNOUNCEMENT: Sera and Upcoming Changes

Collapse
This topic is closed.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • ANNOUNCEMENT: Sera and Upcoming Changes

    First of all, let me start by saying we have a compensation plan devised for what is about to happen. Please read all the way through this announcement.

    It has been determined that 2* Legendary Sera is unfortunately out of balance with her current mechanics. We had hoped that as part of the greater mechanics balancing we had recently implemented that no specific changes to Sera would be required. Please note these mechanics changes would have happened regardless of the status of Sera within the game, as the decision to implement those changes was made without regard to Sera. Unfortunately after continued observations and feedback from our players, it has been determined that a direct change to Sera is required.

    Please understand that we came to this conclusion reluctantly, and after a great deal of consideration. This is not something we are taking lightly, and had hoped to avoid. It is not our intention to apply depreciating changes to heroes as standard routine. We apologize greatly that it has come to this, and understand that this has been a highly controversial topic for quite some time.

    It is our decision that Sera will be reduced to receive 250% Power and Health from each allied Common/Uncommon hero (instead of the original 500%). Unfortunately we underestimated the impact of the original value on the game, and as such we admit this mistake and are correcting it. This change, along with the compensation, will take place during the week of September 6, 2017.

    We recognize that players have invested resources into this hero, and as such we have determined a course of compensation as follows:
    1. Players that own 2* Sera will receive a Bloodstone Pack for each 2* Sera owned.
    2. Players who have Fortified 2* Sera with Legendary or Mythic units will receive 185 gems for each Fortified 2* Sera, in order to provide a means of removing those fortifications for use in other heroes, should this change impact your desire to keep Sera fortified for regular use. This is the equivalent of removing fortifications of 5 Legendary and 5 Mythic heroes, which is recognized as the average fortification level for this hero.
    3. Players who have applied a Tome of Ascension to 2* Sera will receive a Tome of Ascension for each such 2* Sera.
    This compensation will be made available to players who have qualified for the above plan as of this post. We have already generated the list of qualified players at this time. Anyone acquiring and building 2* Sera after the time of this announcement will not qualify for this compensation, as doing so is now considered at-your-own-risk.

    We thank you for your understanding in this matter, and appreciate all of the feedback the community has provided surrounding this issue. We hope that this change will restore a greater diversity in the game, and provide an experience that is more reflective of each player's longevity and investment into the game.

    UPDATE ON COMPENSATION (9/8/2017):
    After several inquiries related to the compensation distribution, we took another look at the list and determined that we had defined "Fortified" as being 5 or more fortification slots filled, given that the gem compensation was intended for the removal of fortifications.

    We have decided to push out a secondary compensation for those players who had Sera legendary or mythic fortified with fewer than 5 slots filled, and this has been completed. This secondary compensation has granted 75 gems rather than the full 185 gems, as the intent of this compensation is to remove those fortifications.

    We apologize for the confusion.
    Last edited by Lyeshal; 09-08-2017, 07:08 AM.

  • #2
    This change doesn't particularly effect me, as I have avoided using Sera because she feels like a cheese tactic for me. However, I think this is an incredibly fair compensation given the circumstances -- those who heavily forted their Seras likely ended up with weeks upon weeks of PG rewards and now come out even (that is, unless people spent gems to acquire their Seras). Those who even acquired a Sera or 2 at any point in time, but never even used them will receive compensation as well.

    Ultimately... I'm curious to see what the PG will be like after this change.

    I'm still going to make some popcorn, just in case.

    Ally Code: 357-489-871

    Comment


    • #3
      Provided that I do not like this change because I spent months and months to fortify my Sera With all mythical heroes. How do i get the compensation?

      Comment


      • #4
        What about the ftl scales, i rather get them back rather than a tome ?

        Comment


        • #5
          Originally posted by Madara View Post
          Provided that I do not like this change because I spent months and months to fortify my Sera With all mythical heroes. How do i get the compensation?
          It will be distributed the week of Sept 6. There is nothing for you to do.

          Comment


          • #6
            Originally posted by akq View Post
            What about the ftl scales, i rather get them back rather than a tome ?
            Unfortunately we can't pull out gear, and the gear is not a part of this compensation. Additionally, as this particular gear comes only from the Banished Plane, there is no cost associated with it, as the keys are given out regularly as part of low-banner PVP rewards and Daily Logins, and cost no energy to run.

            Comment


            • #7
              =-O

              this is a bit surprising, mainly because of the votes in the recent Status of Sera Poll (the majority voted to 'leave her as is' last i checked). Granted this is not surprising given the ongoing dialogue concerning Sera, and I'll go ahead and assume that this was probably coming down the pipe from CG before that poll even went out.

              I also think the compensation is fair, and I personally plan on keeping my Sera as is, and spending those gems and that tome on other toons.

              Tough call CG...but i respect the decision to begrudgingly do it.
              Ally Code: 691-997-272

              Comment


              • #8
                Happy to see these changes. I've made my opinions on Sera clear based on the poll thread, and I personally think these changes are very fair and will ultimately be very good for the game.

                Hopefully this adjustment can be made painlessly and gracefully, thank you CG!
                Member of OG

                Ally Code: 448-544-837

                Hero attack names from days gone by

                Comment


                • #9
                  As far as people complaining about gear used in Sera. I'm sure everyone has gear on toons they don't use anymore and can't get back. Power creep makes older toon bench warmers. That's the name of the game. Fair compensation I say getting gems, bps, and possibly tomes. Other games would tell you tough luck.

                  Comment


                  • #10
                    Originally posted by Bjorn Ragnarok View Post
                    =-O

                    this is a bit surprising, mainly because of the votes in the recent Status of Sera Poll (the majority voted to 'leave her as is' last i checked). Granted this is not surprising given the ongoing dialogue concerning Sera, and I'll go ahead and assume that this was probably coming down the pipe from CG before that poll even went out.

                    I also think the compensation is fair, and I personally plan on keeping my Sera as is, and spending those gems and that tome on other toons.

                    Tough call CG...but i respect the decision to begrudgingly do it.
                    Actually almost the same voted in favour of changing her - need to total #2 and #3
                    Ally code 219 318 223

                    Comment


                    • #11
                      I've invest times, tomes, gears and fort food on my sera's and have never really used her because PG end time is still a pain for me as european player.

                      I think that change is necessary and the compensation is fair. So now i just have to wait for the compensation and say thank you.

                      Comment


                      • #12
                        Hi lyeshal,

                        I know you've probably already 'made the call', however the loss of mythic gear on the seras and fully forting with mythic and legs is what I have a problem with. I understand the reasons for the changes but would appreciate if the compensation would at least cover the full cost to remove all forts and provide replacement gear as many, like me, will consider her worthless now.

                        I'm trying not to be sour about it but if at least if there is no 'net loss' to me I will probably be able to 'move on'.

                        Thanks for considering my two cents.

                        Comment


                        • #13
                          This was a tough call, and I'm sure that some players will be disappointed with the decision, but I appreciate CG taking the time and community feedback into their decision before making it. It's been such a long time since a toon was directly changed for balance's sake, so hopefully players will understand that this is far from a habit, and only a last possible resort.

                          My hope is that before players come to complain and grieve, that they take the time to consider how difficult a decision this has been for the developers, and that they understand that you understand how difficult it is. The compensation is quite generous, so I hope not too many feathers will be ruffled here.

                          F2P
                          Ally code: 526-213-456
                          370 Unique Legendaries!
                          Welcome, Asha'Bellanar!
                          Catalog completed 12/18/17

                          Comment


                          • #14
                            OK on the compensation.
                            However I agree with Sabre. Please consider the gear equipped to the seras. I am not talking about scales, but the other 2 slots which people put in their mythic and legendary gears. For example I have 3 seras and all of them has savage thorn (mythic +9% 2xdamage), this will be useless since most likely I will not use Sera anymore. Thanks.
                            -----------
                            Elven Chicks are hard to get, I have to chop down hundreds of trees just to get one

                            IGN Lightning Edge
                            Ally Code 625-715-292

                            Comment


                            • #15
                              Originally posted by Sabre View Post
                              Hi lyeshal,

                              I know you've probably already 'made the call', however the loss of mythic gear on the seras and fully forting with mythic and legs is what I have a problem with. I understand the reasons for the changes but would appreciate if the compensation would at least cover the full cost to remove all forts and provide replacement gear as many, like me, will consider her worthless now.

                              I'm trying not to be sour about it but if at least if there is no 'net loss' to me I will probably be able to 'move on'.

                              Thanks for considering my two cents.
                              Please reread the compensation details.

                              Comment

                              Announcement

                              Collapse

                              Forum Rules and Disciplinary Actions

                              These rules set boundaries to ensure that the EA Capital Games games and forums continue to be a friendly place where members can learn and share information on a variety of computing and non-computing topics. Heroes of Dragon Age and its forums are available to players 13 and older, refrain from excessive cursing/swearing. For more information, please see this link.

                              By accessing the EA Capital Games applications, users agree to accept that game administrators and moderators may remove any content submitted by a player as defined below. Users agree to EA Terms of Service as well. Misrepresenting oneself to engage in illegal activity will be immediately reported to EA for legal action.

                              Even though these are forums to allow free expression of ideas, there are other (real) people involved and one should respect their opinions and questions as ORIGINALLY POSTED IN THE TOPIC HEADINGS. Moderators are here to uphold and enforce the Terms of Service. Freedom to express your ideas, concerns, suggestions, and feedback, does not allow you the freedom of saying anything you want when you agree to the Terms of Service.

                              Unless otherwise stated, courses of action will be as follows:

                              1. First Offense - Warning
                              2. Second Offense - 3 day ban
                              3. Third Offense - 1 week ban
                              4. Fourth Offense - Permanent ban


                              If you have received a Permanent ban, this will extend to all future accounts created. If you are discovered to create a new account, it will also be banned.


                              What is not permitted in the discussion forum:

                              Advertising
                              Advertising or soliciting other members to buy, sell, or peruse any products or services including other applications or accounts, along with chain letters and junk mail.

                              Topics/posts that contain this will be both edited and closed or deleted, and an immediate 3-day ban will be issued without warning.


                              Hatred
                              Racism, bigotry, misogyny, hate speech, discrimination against any race, sexual preference, gender, or religion will not be tolerated.

                              All topics/posts will be deleted. Death threats, even joking, will be deleted and an immediate 3-day ban will be issued without warning, with further review from the Sr Moderator.


                              Flaming
                              Flaming includes material that is knowingly defamatory, illegal, abusive, threatening or harassing.

                              As with anything, you, as a member, should use good common sense when posting. In other words, you agree not to be a jerk. Posts containing personal attacks on another user will be edited/deleted at the moderators’ will.

                              Flaming or bashing of EA/CG, the devs, or the mods is not allowed. All posts/threads will be deleted.


                              Right to Privacy
                              You will not violate a person's privacy by publishing against another members will, information that is private and personal. Nor will you post private communication between EA Capital Games Support, other forum members, moderators, community managers, administrators, EA Capital Games employees, or partners of EA Capital Games on these forums or anywhere else.

                              Unless expressly endorsed by EA Capital Games, publicizing any correspondence of a private nature such as support tickets, email, Private Messages (PM) or chat logs thereof by any medium is NOT permitted.

                              Discussing or posting of another players spending habits will be deleted.


                              Spamming
                              Obvious spam (repetitive nonsense posts) will result in the poster permanently banned and all posts deleted.


                              Porn
                              Material that is sexually or otherwise obscene is not permitted on these forums.

                              Topics/posts containing such will be deleted on sight. Forum poster will be permanently banned from the forums.


                              Warez
                              Providing or asking for information regarding the illegal downloading of "warez", "gamez" or any other software protected by copyright.


                              Future Events/Promotions
                              Any posts or threads revealing future events or promotions that were not disclosed by the Capital Games team will be deleted.


                              Cross-posting
                              Posting the same question in more than one forum is not allowed. Should this occur, then only the thread in the most relevant forum will be left open; all others will be locked/closed and subsequently deleted.


                              Cheating
                              The use of any exploits or known bugs or editing of files in order to gain an unfair advantage while playing, will result in a permanent game and forum ban.

                              Accusing another player of cheating will result in your post/thread being deleted and a message sent to you, stating to refrain from further accusations. If continued accusations occur, a forum ban will result. If you believe a player to be cheating, send a PM to the Community Manager with as much detail as possible.

                              Please privately contact the Community Manager in order to submit an inquiry regarding this behavior.


                              Off-Topic Posting
                              Taking over a thread by posting excessively off-topic is not allowed. Off-Topic posts and any responses will be moved to their own, new thread if possible, or else deleted.


                              Political Posting
                              Because political beliefs, like religion, are a personal and sensitive topic, avoid posting about politics on the forums.


                              Customer Support Inquiries
                              All inquiries regarding Customer Support should be routed through the online web portal for support. The Community Manager and Moderators are unable to assist with inquiries regarding support tickets. Posting your ticket number and requesting assistance on the forums will result in the post being deleted. Sending a Private Message to the Community Manager or Moderators about CSR Inquiries is not to be tolerated, and will be ignored.

                              Additionally, all interactions with Customer Support are considered confidential, and all issues are handled on a case-by-case basis. As such, posts containing transcripts or results of your interactions with Customer Support will be edited or deleted.


                              Violation of these terms is grounds for removal from EA Capital Games games and a report to Facebook.


                              What should I do if I see objectionable material on the forums?
                              It is important that members recognize the real-time nature of this forum: the moderators cannot always monitor the contents of posted messages, and as such depend upon you to inform them when participants or their messages are violating our policy as stated here. You must also recognize that they cannot respond immediately to such notices and that some time may pass before any warranted action is taken.

                              To contact a moderator, please use the Flag Post function on the post represented by a flag:


                              What happens if I break the rules?
                              At best, your post will be edited by one of the moderators and you will be issued a warning. If the offense is more serious your post will be deleted. Posting "why was my post edited/deleted?" etc. will only make matters worse, so please don't. If a moderator has not sent you a message stating why, please send the Sr Moderator a message asking for a reason.

                              Should you have already been issued warnings and continue to break the rules, you will be issued an infraction - your posting privileges will be disabled for three days, but you will still be able to view the forums as a guest.

                              For persistent and deliberate rule-breakers your account will be "Banned". That means you are no longer welcome on these forums and/or games and your account will no longer function in them. If you re-register, your new account will be banned as well.

                              Posting Suggestions
                              In the attempt to create a compromise where everyone is happy, the following suggestions are also recommended:

                              1. Be civil and courteous. This forum is visited by people from all over the world, of different ages, genders, religions, and backgrounds, and are each entitled to their own opinion.
                              Also, see Flaming, Right to Privacy, and Hatred.

                              2. Make sure that your message topics fit the topic description of the forum in which you are posting. This is for your own benefit - for example, a question regarding a bug or problem should be posted in the Feedback section.

                              3. Use the search function before posting, particularly if the question is problem oriented. Most technical questions have been answered before, and solutions are freely available.

                              4. Make sure that you have followed #3 before posting

                              5. Read the sticky threads at the top of each forum - they are there for a reason, and generally contain information relevant to the forum.

                              6. Don't quote the entire message that you're responding to, only the pertinent passage. This makes it easier to read for other users.

                              7. If you find it easier to express yourself en français, auf Deutsch, en español, in Nederlands, in Italiano, or any other language, post in the International Discussion forum. Hopefully someone who speaks the same language as you will be able to assist you. All posts in other sections (non-International) of the forums must be in English, so please make use of Google Translate if you need assistance with translation. Posting in English will allow the widest range of people to assist you.

                              In addition to the Forum Rules, you are bound to the general EA Terms of Service both on these forums and in the game. Links to the TOS are as follows:

                              EA TOS English
                              EA TOS French
                              EA TOS German
                              EA TOS Russian
                              EA TOS Spanish
                              See more
                              See less
                              Working...
                              X